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What is ServiceSkills?

ServiceSkills is an all-encompassing eLearning platform that offers a thoughtfully curated selection of soft skills training courses designed to boost employee performance. With an extensive array of modules covering customer service, team collaboration, management training, and fostering a respectful workplace, this platform features interactive quizzes, feedback mechanisms, and key point reminders to enhance learning retention. The robust administrative management system empowers supervisors to assign courses, monitor progress, and pinpoint areas that require further development. A demo code is available for those interested in experiencing the potential benefits for their organization. It is essential to recognize that while your team members are dedicated to excelling, strong interpersonal skills must be cultivated intentionally. ServiceSkills provides a wide spectrum of soft skills training, including expertise in customer service, strategies for customer success, effective business communication, online meeting best practices, workplace respect, techniques for team building, email etiquette, conflict resolution methods, fostering internal customer relations, foundational selling capabilities, ethical training, awareness of diversity, strategies for addressing harassment and bullying, and mentorship development. By prioritizing this training, you can nurture a more skilled and unified team, ultimately leading to improved organizational success and employee satisfaction. Investing in such training not only benefits individual growth but also enhances overall workplace dynamics.

What is Lectora?

Your educational requirements can be addressed through swift development and flexible learning solutions. Create outstanding eLearning content by capturing both your screen and webcam effortlessly. Afterward, editing becomes a simple task. You can also preview your responsive learning materials on any mobile device. Keep your learners engaged through behavior-driven, customized interactivity. PowerPoint slides can be easily integrated. You can upload transitions, text, images, and animations seamlessly. Audio editing is straightforward as well! Make sure to include every learner by providing accessible content that complies with WCAG and Section 508 standards. Lectora is favored by some of the most significant organizations worldwide, including all branches of the military and the U.S. government. Every learner is entitled to a fulfilling educational experience, particularly as the population ages. You can conveniently review and approve projects for all screens without the need to handle any devices. Gathering feedback has never been more straightforward! ReviewLink, a feature of Lectora, allows stakeholders and subject matter experts to leave comments throughout the course development process. This leads to less frequent revisions and quicker approvals, ensuring a smoother workflow. Consequently, you can achieve a more efficient course creation experience that benefits both the developers and the learners.

Media

Media

Integrations Supported

The Rockstar Learning Platform
The Training Arcade
Watershed

Integrations Supported

The Rockstar Learning Platform
The Training Arcade
Watershed

API Availability

Has API

API Availability

Has API

Pricing Information

$2990.00/year
Free Trial Offered?
Free Version

Pricing Information

$1299 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceSkills

Company Location

United States

Company Website

www.serviceskills.com

Company Facts

Organization Name

ELB Learning

Date Founded

2009

Company Location

United States

Company Website

www.elblearning.com

Categories and Features

Course Authoring

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Categories and Features

Course Authoring

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

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