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What is SharePoint Farm Reporter?

The newest iteration of Vyapin SharePoint Reporting, also known as SharePoint Farm Reporter, introduces several fresh features along with notable improvements to its SharePoint Audit reports. This report provides insights into custom events that have taken place within list items, detailing alterations in workflow settings for the last 'N' days or within a specified date range. Additionally, it captures audit events that have been removed from the SharePoint Database during the recent 'N' days or a defined timeframe. Furthermore, the report highlights any changes made to SharePoint audit settings within the site collection over the last 'N' days or the designated date range. It also encompasses comprehensive information about all SharePoint site templates available in the site collection. Moreover, this updated report can effectively track modifications in permission levels across SharePoint sites, enhancing overall security and compliance monitoring.

What is HarePoint HelpDesk for SharePoint?

A remarkable helpdesk solution specifically designed for your SharePoint environment greatly improves the quality of your IT support services while fostering both effectiveness and transparency. Users have the ability to submit their requests through a web form or email, which are then converted into a unified ticket list. HelpDesk operators are promptly alerted about new requests or user replies, effectively mitigating the risk of violating service level agreements (SLAs). The system meticulously monitors response times and facilitates escalation or alerts for any approaching deadlines, guaranteeing timely assistance. Comprehensive reports can be generated to evaluate the quality of support services and track essential performance metrics. Moreover, if a request remains unaddressed beyond the set timeframe, it is automatically escalated to ensure it receives the necessary attention. Clients can verify the completion of resolutions, minimizing the chances of missed requests through an extensive array of automatic notifications and escalation features. Additionally, the system proactively reduces the number of incoming requests by showcasing relevant articles from the integrated knowledge base before a request is made, thereby enhancing user self-service opportunities. This method not only simplifies the support process but also empowers users to resolve issues on their own, ultimately leading to a more efficient helpdesk operation and improved user satisfaction. By integrating these features, the helpdesk system fosters a more proactive and user-centric approach to IT support.

Media

Media

Integrations Supported

Microsoft SharePoint

Integrations Supported

Microsoft SharePoint

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,299 per server
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vyapin Software Systems

Date Founded

1995

Company Location

India

Company Website

www.vyapinsoftware.com

Company Facts

Organization Name

HarePoint

Date Founded

2003

Company Location

Canada

Company Website

www.harepoint.com/Products/HarePointHelpDesk/Default.aspx

Categories and Features

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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