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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Sharky Neural Network?
Sharky Neural Network is an intuitive application designed for Windows that offers a captivating and interactive platform for users to delve into the basics of machine learning. This free software serves as a hands-on environment where individuals can participate in real-time classification tasks involving neural networks.
Instead of relying on traditional static visuals, Sharky showcases a "live view" feature that enables users to witness the dynamic adjustments of the network's classification boundaries, creating a visually immersive experience.
Users can easily alter network architectures and data setups, giving them a unique opportunity to observe how various configurations impact the results. The application incorporates the backpropagation algorithm, complete with an optional momentum component, allowing users to directly modify the learning dynamics.
Perfect for both learners and tech enthusiasts, Sharky Neural Network demystifies the intricacies of hidden layers and data clustering, making these advanced concepts more approachable. Furthermore, it serves as a lightweight yet robust resource that bridges theoretical knowledge with practical experience, significantly enriching the educational journey for users. In addition to its engaging features, the software encourages experimentation, fostering a deeper understanding of machine learning principles.
What is DeePhi Quantization Tool?
This cutting-edge tool is crafted for the quantization of convolutional neural networks (CNNs), enabling the conversion of weights, biases, and activations from 32-bit floating-point (FP32) to 8-bit integer (INT8) format, as well as other bit depths. By utilizing this tool, users can significantly boost inference performance and efficiency while maintaining high accuracy. It supports a variety of common neural network layer types, including convolution, pooling, fully-connected layers, and batch normalization, among others. Notably, the quantization procedure does not necessitate retraining the network or the use of labeled datasets; a single batch of images suffices for the process. Depending on the size of the neural network, this quantization can be achieved in just seconds or extend to several minutes, allowing for rapid model updates. Additionally, the tool is specifically designed to work seamlessly with DeePhi DPU, generating the necessary INT8 format model files for DNNC integration. By simplifying the quantization process, this tool empowers developers to create models that are not only efficient but also resilient across different applications. Ultimately, it represents a significant advancement in optimizing neural networks for real-world deployment.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$0
Free Trial Offered?
Free Version
Pricing Information
$0.90 per hour
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SharkTime Software
Date Founded
2018
Company Location
Poland
Company Website
www.sharktime.com
Company Facts
Organization Name
DeePhi Quantization Tool
Company Website
aws.amazon.com/marketplace/pp/prodview-bwtx6kzwg3gva