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What is Sherlock?

The landscape of Software as a Service (SaaS) is thriving! Equip your customer-facing teams with the vital resources they require to guide users from trial periods to lasting loyalty. Elevate your entire product-led environment with insightful data concerning product interaction. It's crucial that your teams are well-informed to avoid navigating in uncertainty! Ditch the need for an additional customer relationship management system by opting for a more sophisticated alternative. Arm your go-to-market departments with the essential engagement metrics needed for their success, while avoiding the burden of another heavy CRM. In the current SaaS environment, the focus is on experiencing the product prior to committing to a purchase. Transition from traditional Marketing Qualified Leads (MQLs) to a lead qualification method that emphasizes prospects most likely to convert. Sherlock analyzes engagement and activation patterns over time, enabling your Sales team to focus on product-qualified leads instead of chasing unproductive avenues. By turning all in-app interactions into an engagement score, Sherlock provides a transparent ranking of your most and least engaged users. Furthermore, for accounts with multiple users, Sherlock also evaluates engagement at the account level, offering a thorough perspective on user activity. This forward-thinking strategy not only aids teams in making informed, data-driven choices but also significantly boosts overall customer satisfaction and loyalty. Embracing this approach will undoubtedly set your business apart in a competitive market.

What is Decibel?

While it may seem daunting to analyze every session replay, the AI developed by Decibel manages this effortlessly. Experience the capabilities of DXS®, hailed as the leading algorithm for refining digital interactions. Utilizing DXS® grants you access to a wealth of insights dedicated to improving online experiences significantly. You'll receive immediate feedback that can substantially enhance conversion rates, user engagement, and customer loyalty. With extensive optimization on high-traffic websites, Decibel’s DXS® processes billions of digital interactions each month, providing an unparalleled insight engine. Once implemented, the intelligence from Decibel integrates swiftly into your site, uncovering user frustration patterns and engagement levels, while pinpointing inferior user experiences. Explore in-depth visualizations that enable you to connect with your users, understand their difficulties, and prioritize improvements alongside your colleagues. Additionally, Decibel augments your existing tools by offering critical insights into the quality of digital experiences you provide. This integration keeps you well-informed and empowers you to make informed, data-supported decisions that foster ongoing enhancement. Ultimately, the ability to continuously adapt and innovate based on user feedback is key to achieving lasting success in the digital realm.

Media

Media

Integrations Supported

Adobe Audience Manager
Adobe Experience Cloud
BlueConic
HubSpot CRM
Intercom
Invoca
Medallia
Monetate
OpenText Magellan
Optimizely One
Oracle Maxymiser
Pipedrive
Qualaroo
Qualtrics XM for Customer Experience
Qubit
Salesforce
Segment
Slack
Usabilla
Webtrends

Integrations Supported

Adobe Audience Manager
Adobe Experience Cloud
BlueConic
HubSpot CRM
Intercom
Invoca
Medallia
Monetate
OpenText Magellan
Optimizely One
Oracle Maxymiser
Pipedrive
Qualaroo
Qualtrics XM for Customer Experience
Qubit
Salesforce
Segment
Slack
Usabilla
Webtrends

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sherlock

Company Location

United States

Company Website

www.sherlockscore.com

Company Facts

Organization Name

Decibel

Date Founded

2003

Company Location

United Kingdom

Company Website

decibel.com

Categories and Features

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Categories and Features

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

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