ShieldLabs vs. PwC Instilling Quality

ShieldLabs excels in identifying and preventing fraudulent activities while simultaneously assessing traffic quality through advanced scoring techniques. The company effectively addresses challenges like multi-accounting, account sharing, account takeovers, fake registrations, and advertising fraud. Utilizing a single JavaScript snippet, ShieldLabs captures over 100 unique signals from devices and networks with every visit, enabling thorough cross-verification that uncovers complex masking strategies and achieves an impressive detection accuracy of up to 99%. It can effortlessly recognize returning users, even when they have cleared their cookies, used incognito modes, or connected via different IP addresses, while also tracking linked users across various accounts and devices. Instead of merely applying a binary flag, the system categorizes a range of elements such as VPNs, proxies, Tor, Apple Private Relay, datacenter IPs, anti-detect browsers, browser automation tools, bots, and AI agents as distinct signals. Each visitor, user, device, and IP is assigned a unique risk score, with established patterns addressing prevalent fraud scenarios like multi-accounting, account sharing, account takeovers, and impossible travel incidents, and traffic quality is assessed based on its origin, channel, and campaign. Setting up this solution is a quick process, taking only five minutes and including client and server SDKs, public APIs, and signed webhooks, which makes it an appealing choice for businesses eager to bolster their security quickly. Consequently, organizations can effectively establish strong defenses against fraud while ensuring a smooth and uninterrupted user experience for their customers. Additionally, this comprehensive approach allows businesses to adapt and respond to emerging threats in real time, further enhancing their protective measures.

Instilling Quality is a unique quality assurance tool aimed at objectively measuring and scoring the thoroughness and accuracy of follow-up actions on accounts, customizable by each user. This tool is integrated into the Resolution Queue™, a proprietary workflow software developed by PwC for the management of healthcare accounts receivable (A/R), but it can also be licensed separately to function independently according to user needs. The Instilling Quality software conducts random evaluations of the work performed by collection specialists, providing a numerical score that reflects the completeness and attention to detail of each account. Users have the ability to define precise criteria for the accurate scoring of accounts. The quality review process utilizes a rolling average of user scores over a 90-day period, allowing team members with higher scores to manage fewer accounts for review, while those with lower scores are assigned additional accounts to ensure ongoing development in the review process. This strategy promotes quality performance and systematically improves the overall efficiency of account management. Consequently, the implementation of this tool not only elevates individual performance but also contributes to the enhanced effectiveness of the entire team.