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What is Shift Agent?

Effortlessly enhance team communication and create the ideal employee schedule with Shift Agent. In mere minutes, you can craft schedules while consistently staying within your labor budget, eliminating the need for cumbersome spreadsheets and endless employee calls. Shift Agent promotes a sense of accountability among your team members, ensuring they adhere to your instructions. You can easily message your team whenever needed, providing them with essential files to clarify their responsibilities. Whether it’s notes, videos, or images, all critical information is readily available at the right moment. This innovative tool simplifies communication and enables straightforward schedule management, regardless of your location. Once you publish the schedule, it becomes instantly accessible, allowing you to coordinate your commitments with ease. You have the ability to handle every trade or time-off request conveniently from your mobile device, and you’ll receive valuable suggestions along the way. Furthermore, you’ll be alerted via SMS whenever your manager makes a decision, ensuring you remain informed and engaged. Shift Agent truly revolutionizes the scheduling process, making it a streamlined and efficient experience for all involved. With its user-friendly interface and comprehensive features, it empowers teams to work together more effectively than ever before.

What is FLOW?

At Intellicus, we understand that organizations focused on Business Process Management (BPM) need a modern Workforce Management (WFM) solution to keep pace with the rapidly changing expectations of their customers. Flow stands out as a cutting-edge WFM solution designed with the flexibility and features necessary to convert challenges into growth opportunities, helping BPMs strike the right balance between profitability and the escalating demand for a diverse multi-channel experience. No matter where your data resides or which systems you choose to utilize, you will achieve a thorough understanding across different locations and sources, facilitating actionable insights. By integrating AutoML into your contact center, you can swiftly and precisely forecast and plan to boost productivity. Flow equips BPMs to tackle real-world challenges, ensuring they are always ready to handle potential crises effectively. Employing machine learning allows for the strategic scheduling of the right number and types of shifts, reducing inefficiencies without the need for tedious manual intervention. By entrusting Flow with the administrative tasks of scheduling and rostering, you can concentrate on delivering outstanding service to your customers. Furthermore, you will receive crucial insights exactly when and in the format you require, empowering you to surpass every performance metric. With Flow at their disposal, BPMs can fundamentally transform their operations, enhance service quality, and foster a more responsive approach to customer needs. This evolution not only leads to improved outcomes but also positions BPMs to thrive in a competitive landscape.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$17 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shift Agent Labs

Date Founded

2014

Company Location

United States

Company Website

shiftagent.org

Company Facts

Organization Name

Intellicus Technologies

Date Founded

2004

Company Location

India

Company Website

intellicus.com/flow/

Categories and Features

Employee Scheduling

Employee Database
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Vacation / Leave Tracking

Scheduling

Alerts/Notifications
Employee Scheduling
Real-time Scheduling
Room Booking Management

Workforce Management

Budgeting & Forecasting
Labor Projection
Scheduling
Skills Tracking

Categories and Features

Workforce Management

Not specified

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