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What is Shift Claims?

Shift Technology’s Claims platform redefines insurance claims management by leveraging Agentic AI to automate, advise, and collaborate at every stage of the process. Unlike traditional claims systems, it is built to manage real-world complexity across simple auto claims, high-value liability cases, and everything in between. Its suite of AI Agents—including Assessment, Triage, Advisor, and STP—bring specialized expertise to extract, structure, and analyze claims data with unprecedented depth. These agents continuously improve through Shift’s “insurance common sense layer,” learning from industry data and insurer-specific workflows. Insurers can detect fraud, evaluate coverage, assess damage, and advise customers faster and with greater accuracy than ever before. At the same time, the platform prioritizes human collaboration, ensuring that teams remain in control while benefiting from AI-driven insights. Integration is seamless, enabling deployment alongside existing claims and core systems without costly disruption. By reducing manual workloads, accelerating investigations, and improving accuracy, Shift Claims helps insurers deliver faster resolutions and more transparent service. Policyholders experience smoother, more reliable claims outcomes, while insurers cut costs and boost customer loyalty. With Agentic AI, Shift is setting a new standard for claims transformation in the global insurance industry.

What is Kolena?

Kolena AI is transforming enterprise workflows by automating the most document-heavy processes across real estate, financial services, and insurance. Its platform enables organizations to extract insights, generate reports, and validate compliance documents with a level of accuracy far beyond traditional OCR tools. Prebuilt AI agents can handle a wide range of tasks, including lease abstraction, rent roll generation, loss run reporting, investment memo creation, and pay application validation. For compliance teams, Kolena offers unmatched precision—flagging calculation discrepancies, missing employment verifications, and regulatory errors that could impact audits or funding. Financial institutions and investors benefit from standardized reporting and consistent outputs, ensuring that memos, spreadsheets, and contracts are produced uniformly and ready for decision-making. The platform also provides flexibility with custom AI agent creation, letting businesses adapt automation to their specific workflows. Integration with Salesforce and other enterprise tools enhances operational efficiency by automatically updating CRMs and business systems with structured data. By significantly reducing manual review time, Kolena enables teams to scale operations, process more files, and ensure nothing critical is missed. Customers report 3–5x improvements in throughput, stronger compliance confidence, and greater focus on client service. Backed by responsive support and tailored design, Kolena AI positions itself as the enterprise-grade partner for smarter, scalable automation.

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Media

Integrations Supported

Python

Integrations Supported

Python

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shift Technology

Date Founded

2013

Company Location

France

Company Website

www.shift-technology.com/products/claims

Company Facts

Organization Name

Kolena

Date Founded

2021

Company Location

United States

Company Website

www.kolena.io

Categories and Features

Claims Processing

Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration

Categories and Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

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