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What is Shift Payment Integrity?

Shift’s Payment Integrity presents a sophisticated AI-enhanced solution specifically designed for health plans, focusing on improving accuracy while reducing costs in the claims payment process. This cutting-edge tool functions effectively in both the pre-payment and post-payment stages, allowing plan administrators to detect potential problems early and recover overpayments with ease. Key features include dynamic claims editing with up-to-date rules, AI-assisted examinations of medical records, identification of anomalies, as well as fraud, waste, and abuse, along with the incorporation of external data for a more thorough analysis. The system is built to adapt to evolving policies and guidelines, featuring automated policy evaluations and an edit logic workbench that permits health plans to test ideas before full implementation. Furthermore, it offers clear flags and alerts that inform reviewers of the reasons behind claim flagging, speeds up document reviews by highlighting crucial sections of records, and uses data mining techniques to reveal emerging patterns. In addition, the platform provides a unified case management interface that optimizes investigative workflows, driving greater operational efficiency for health plans. Ultimately, this innovative solution empowers health plans to navigate the complexities of the claims process more effectively.

What is Shift Claims?

Shift Technology’s Claims platform redefines insurance claims management by leveraging Agentic AI to automate, advise, and collaborate at every stage of the process. Unlike traditional claims systems, it is built to manage real-world complexity across simple auto claims, high-value liability cases, and everything in between. Its suite of AI Agents—including Assessment, Triage, Advisor, and STP—bring specialized expertise to extract, structure, and analyze claims data with unprecedented depth. These agents continuously improve through Shift’s “insurance common sense layer,” learning from industry data and insurer-specific workflows. Insurers can detect fraud, evaluate coverage, assess damage, and advise customers faster and with greater accuracy than ever before. At the same time, the platform prioritizes human collaboration, ensuring that teams remain in control while benefiting from AI-driven insights. Integration is seamless, enabling deployment alongside existing claims and core systems without costly disruption. By reducing manual workloads, accelerating investigations, and improving accuracy, Shift Claims helps insurers deliver faster resolutions and more transparent service. Policyholders experience smoother, more reliable claims outcomes, while insurers cut costs and boost customer loyalty. With Agentic AI, Shift is setting a new standard for claims transformation in the global insurance industry.

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Media

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shift Technology

Date Founded

2013

Company Location

France

Company Website

www.shift-technology.com/products/payment-integrity

Company Facts

Organization Name

Shift Technology

Date Founded

2013

Company Location

France

Company Website

www.shift-technology.com/products/claims

Categories and Features

AI Insurance

Not specified

Insurance

Not specified

Categories and Features

AI Insurance

Not specified

Claims Processing

Not specified

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