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What is Shift Subrogation?

Shift Subrogation is an innovative software-as-a-service (SaaS) platform powered by artificial intelligence that independently identifies, assesses, and highlights potential subrogation recovery opportunities for insurance companies, particularly within the Property & Casualty (P&C) industry. By merging structured data such as policy details and claims with unstructured text, including loss descriptions and comments from adjusters, the system utilizes generative AI along with a range of analytical models to determine liability, apply relevant state laws and negligence principles, and examine exposures while factoring in statute limitations and jurisdictional regulations, as well as referencing external sources like product recalls. It generates alerts that come with scores and detailed explanations for each recovery opportunity, enabling claims handlers to grasp not only which cases are worth pursuing but also the rationale behind each suggestion. The platform also features continuous monitoring of claims, adapting alerts as new information emerges or as assessments of recoverability evolve over time. This ongoing vigilance helps insurance firms stay informed and take proactive steps in their recovery strategies, ultimately enhancing their operational efficiency in managing subrogation claims. Consequently, the integration of advanced technology ensures that these companies are equipped with the insights needed to maximize their recovery potential effectively.

What is General Magic?

General Magic offers a specialized AI messaging platform designed specifically for the insurance industry, enabling companies to enhance their customer workflows through SMS and other messaging services. This solution employs AI agents capable of handling a variety of tasks, including quotes, renewals, policy modifications, and claims updates in real-time, allowing insurers to conduct vital operations through simple text interactions instead of relying on traditional phone calls or online portals. The platform integrates smoothly with multiple systems—such as policy management, quoting, claims processing, and CRM—via APIs, guaranteeing that conversations are underpinned by the most current insurance data while automatically updating records as workflows proceed. Additionally, it monitors every customer interaction and evaluates users based on their intent, levels of frustration, and risk of churn, delivering insights that assist teams in recognizing when proactive engagement is needed. A standout feature of the platform, called Cell, transforms customer inquiries into actionable tasks across key insurance systems, actively seeking any missing information and automating follow-up messages to boost customer interaction. This cutting-edge approach not only enhances operational efficiency but also significantly improves the overall experience for customers navigating the insurance environment. By prioritizing real-time communication and responsiveness, General Magic is redefining how insurers connect with their clients.

Media

Media

Integrations Supported

Guidewire
HubSpot CRM
Salesforce
Zoho CRM

Integrations Supported

Guidewire
HubSpot CRM
Salesforce
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shift Technology

Date Founded

2013

Company Location

France

Company Website

www.shift-technology.com/products/subrogation

Company Facts

Organization Name

General Magic

Company Location

United States

Company Website

generalmagic.inc/

Categories and Features

Categories and Features

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