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What is ShiftDispatch?

ShiftDispatch is browser-based employee scheduling software for teams that coordinate hourly, extra-duty, event, security, hospitality, and field staff. Coordinators can create schedules across worksites and roles, import spreadsheet data, publish and print schedules, manage open shifts, collect confirmations, and keep operational messages tied to current assignments. The free Builder requires no signup and supports local drafts and time-limited schedule sharing. Pro starts at $49 per month for up to 25 active staff and adds shared cloud workspaces, staff mobile access, synchronized schedule updates, notifications, reminders, and team messaging. ShiftDispatch helps operations managers reduce coverage gaps, communicate changes clearly, and maintain one reliable view of who is working where and when.

What is NiCE Employee Engagement Manager (EEM)?

NiCE Employee Engagement Manager is a workforce management automation solution focused on improving agent flexibility and engagement. It gives contact center employees mobile access to manage schedules, shifts, and availability in real time. Self-service tools allow agents to trade shifts, request time off, and pick up extra hours with ease. EEM automates intraday schedule changes to keep staffing aligned with customer demand. AI-driven rules enable organizations to automate staffing actions while maintaining control and visibility. Real-time productivity alerts help prevent performance drops during shifts. The platform reduces manager workload by automating high-volume scheduling tasks. Employees benefit from greater autonomy and work-life balance. This flexibility helps reduce absenteeism and attrition across contact center teams. EEM supports customer-centric scheduling by aligning agent availability with service needs. As part of the NiCE CXone ecosystem, it integrates seamlessly with workforce planning and CX operations. The solution helps organizations build more engaged, productive, and resilient teams.

Media

Media

Integrations Supported

Integrations Supported

AmplifAI
NiCE CXone Mpower
NiCE Workforce Management (WFM)

API Availability

API Availability

Pricing Information

$49/month
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Webinars
Online Training

Company Facts

Organization Name

ShiftDispatch

Date Founded

2026

Company Location

United States

Company Website

shiftdispatchhq.com

Company Facts

Organization Name

NiCE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com/products/workforce-management/nice-iex-wfm/automate

Categories and Features

Employee Scheduling

Not specified

Categories and Features

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