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What is ShipLog?

ShipLog is an innovative cloud-based solution tailored for collecting customer input and managing release communications, particularly designed for solo SaaS entrepreneurs and small teams involved in product development. It boasts a public feedback board where users can suggest improvements and vote on them, featuring various status filtering options along with moderation capabilities if desired. Development teams can maintain a public changelog utilizing Markdown, categorize their updates, and even provide an RSS feed, ensuring that users are kept informed by continuously updating the status of requests as they progress. An embeddable JavaScript widget allows users to easily submit feedback or view updates directly within their applications, while verified-user voting links feedback submissions to authenticated accounts for added credibility. Furthermore, ShipLog features a REST API alongside a remote Model Context Protocol (MCP) server that AI clients can use to search and summarize feedback, adjust item statuses, and manage changelog updates efficiently. The platform offers a free plan that supports up to 10 feedback items and 10 changelog entries, while its premium plan lifts these restrictions and removes branding for projects in need of enhanced features. By providing these comprehensive tools, ShipLog empowers teams to streamline the management of customer insights and communicate updates efficiently, enhancing overall user engagement and satisfaction. The focus on user interaction and feedback underscores the platform's commitment to continuous improvement and responsiveness to customer needs.

What is Frill?

A more effective approach to collecting customer insights entails centralizing, organizing, and distributing product feedback within a single platform. This efficient and user-friendly method for gathering and managing consumer opinions is accessible online and includes a powerful, customizable widget that can be easily integrated into your website. It caters specifically to teams focused on improving product delivery and efficiency. You can manage your complete feedback board through one cohesive interface, with the platform effortlessly linking to your current systems to elevate user experience. There is no limit to the number of widgets you can create, regardless of your subscription, and each text element can be translated into your desired language. Frill allows for brand personalization, enabling you to customize the appearance with your own colors and keep your clients updated with automated email notifications. Gathering customer feedback is essential to the success of any product. By collecting user suggestions, the most favored and widely discussed ideas can be prioritized, enabling you to weave the best insights from your customers into your product development strategy. Furthermore, it is important to show your customers that their input plays a role in shaping the broader vision, which not only enhances their sense of belonging but also deepens their commitment to the ongoing development of the product. In this way, you create a collaborative environment where customers feel valued and empowered to contribute.

Media

No images available

Media

Integrations Supported

Model Context Protocol (MCP)

Integrations Supported

Behalf
ElectroNeek
Jira
Slack
Trello

API Availability

Has API

API Availability

Pricing Information

$0
Free plan: $0, one project, up to 10 feedback items and 10 changelog entries. Captain: $9/month per project or $90/year, with unlimited feedback and changelog entries, API and MCP access, and ShipLog branding removal. Existing accounts keep their original limits.
Free Version

Pricing Information

$25 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

ShipLog

Company Location

Canada

Company Website

shiplog.ca

Company Facts

Organization Name

Frill

Company Location

United States

Company Website

frill.co

Categories and Features

Customer Feedback

Not specified

Categories and Features

Customer Feedback

Not specified

Product Roadmap

Not specified

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