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What is Shopped Email?

Shopify offers an email hosting package specifically designed for its merchants, making the process of obtaining email hosting straightforward. By simply signing up, you can access Shopify Email Hosting, which is available in 13 languages and caters to merchants around the globe. If you need help, our support team is always ready to assist and will address your inquiries within 24 hours. The user-friendly interface simplifies the management of your Shopify store's email, and you can conveniently store and organize your files with 5GB of storage. Additionally, Shopify provides specialized email hosting packages that enable you to access your webmail quickly, often within just five minutes. With these exclusive email hosting solutions, Shopify customers can send personalized emails linked to their domain, allowing for a more professional approach than using Gmail. Embrace Shopify's dedicated email hosting service for a seamless experience tailored to your business needs.

What is Gorgias?

Gorgias stands out as the top customer support solution for Shopify, significantly decreasing your initial response time by 30% and automating up to 30% of support tasks. Its robust integration feature enables you to modify or refund Shopify orders directly within Gorgias. Additionally, customers benefit from automated replies using template responses (macros) that include Shopify variables. You can conveniently oversee all customer communications—such as Facebook comments, social media interactions, and emails—consolidated in a single platform. This centralized management of customer interactions streamlines the support process, enhancing efficiency and response times.

Media

Media

Integrations Supported

Shopify
Aide
Alloy Automation
Bloomreach
ChannelReply
Facebook
Gobot
HelpShelf
Kindo
Kixie PowerCall & SMS
Lyftrondata
Lyro
Octane AI
Opinew
Quickwork
Recharge
Siena
Vanta
Veeqo
Yaguara

Integrations Supported

Shopify
Aide
Alloy Automation
Bloomreach
ChannelReply
Facebook
Gobot
HelpShelf
Kindo
Kixie PowerCall & SMS
Lyftrondata
Lyro
Octane AI
Opinew
Quickwork
Recharge
Siena
Vanta
Veeqo
Yaguara

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Pricing Information

$50.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shopped Email

Company Website

shopped.email/

Company Facts

Organization Name

Gorgias

Company Location

United States

Company Website

www.gorgias.com/

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Popular Alternatives

Popular Alternatives