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What is Shops United?

The method of parcel delivery acts as a signature for any online retailer, making it essential to focus on logistics within your e-commerce operation. Shops United excels in delivering fast and affordable parcel shipping options, ensuring that you have a thorough shipping solution for both local and international shipments. Our cutting-edge web application is tailored to meet the needs of webshops of every scale, from small to large online businesses, providing access to top-notch services from a variety of suppliers. With a wealth of experience in the shipping sector, we have secured substantial volume contracts with multiple carriers, all seamlessly integrated into our user-friendly platform. In addition to services from industry leaders like PostNL and DHL, our system offers you the choice to either manually input your shipments or import them automatically from widely used e-commerce platforms such as Lightspeed, Magento, Shopify, Shoppagina, and CCV Shop. This adaptability not only boosts your operational productivity but also caters to the specific requirements of your business. By leveraging our services, you can enhance the delivery experience for your customers, leading to increased satisfaction and loyalty, which are vital for long-term success. As customer expectations continue to evolve, investing in efficient logistics will remain a key differentiator in the competitive e-commerce landscape.

What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

Media

Media

Integrations Supported

Shopify
Axis LMS
CJdropshipping
Dianxiaomi
Flits
GemPages
Gorgias
Growave
Intercom
Klaviyo
Lightspeed eCommerce
Loox
Omnisend
PageFly
Ryviu
Sendcloud
Shopify Flow
Shopify Plus
Shoppagina
Yotpo

Integrations Supported

Shopify
Axis LMS
CJdropshipping
Dianxiaomi
Flits
GemPages
Gorgias
Growave
Intercom
Klaviyo
Lightspeed eCommerce
Loox
Omnisend
PageFly
Ryviu
Sendcloud
Shopify Flow
Shopify Plus
Shoppagina
Yotpo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shops United

Date Founded

2009

Company Location

Netherlands

Company Website

shops-united.nl/

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Categories and Features

Address Verification

Address Validation
Autocomplete
Automatic Formatting
Data Cleansing
Data Discovery
Data Quality Control
Data Verification
Geographic Maps
Geolocation
Metadata Management
Reporting / Analytics
Search / Filter

Data Quality

Address Validation
Data Deduplication
Data Discovery
Data Profililng
Master Data Management
Match & Merge
Metadata Management

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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