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What is SimpleStrata?

Enhancing productivity is a crucial priority for numerous organizations, as it plays a significant role in their long-term viability and growth. The effectiveness of employees stands out as a primary factor that greatly impacts overall productivity levels. Therefore, establishing an efficient performance management system is essential to boost employee output in alignment with the organization's goals and strategies. However, despite its apparent simplicity, many organizations struggle to achieve the intended results from their performance management initiatives due to various challenges. To address this concern, we have developed a versatile and intuitive tool that aids both organizations and individuals in efficiently tracking and managing performance. By utilizing a strategy that distinguishes between results and efforts, and integrating both components, users can quickly access their performance metrics, monitor their advancement, adjust their strategies, and implement necessary adjustments, which ultimately leads to improved productivity and effectiveness. This novel approach not only streamlines the management process but also cultivates an environment of ongoing enhancement within the organization, encouraging employees to strive for excellence constantly. In this way, organizations can ensure they remain competitive and responsive to changing demands in their industry.

What is Globitel Performance Management System (PMP)?

Globitel’s Performance Management Platform enhances the real-time assessment and monitoring of customer engagement center effectiveness. By integrating and processing information from multiple platforms via a single interface, this solution simplifies data handling. It also allows agents to monitor their performance metrics while overseeing their incentive plans and evaluations, which leads to lower operational costs and improved service efficiency. Valuable insights into agent performance are gathered from all interconnected call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Furthermore, the platform features a versatile KPI builder that enables call center managers to implement a variety of functionalities according to their specific requirements, thus supporting informed decision-making and enhanced performance strategies. This innovative system ultimately not only cultivates a more efficient environment for agents but also strengthens management's capability to drive productivity and success within the center. Through continuous improvement and adaptability, the platform aims to keep pace with the evolving demands of customer engagement.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Exceeders

Date Founded

2001

Company Location

United Arab Emirates

Company Website

www.exceeders.com

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

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