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Ratings and Reviews 0 Ratings
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What is SimpleStrata?
Enhancing productivity is a crucial priority for numerous organizations, as it plays a significant role in their long-term viability and growth. The effectiveness of employees stands out as a primary factor that greatly impacts overall productivity levels. Therefore, establishing an efficient performance management system is essential to boost employee output in alignment with the organization's goals and strategies. However, despite its apparent simplicity, many organizations struggle to achieve the intended results from their performance management initiatives due to various challenges. To address this concern, we have developed a versatile and intuitive tool that aids both organizations and individuals in efficiently tracking and managing performance. By utilizing a strategy that distinguishes between results and efforts, and integrating both components, users can quickly access their performance metrics, monitor their advancement, adjust their strategies, and implement necessary adjustments, which ultimately leads to improved productivity and effectiveness. This novel approach not only streamlines the management process but also cultivates an environment of ongoing enhancement within the organization, encouraging employees to strive for excellence constantly. In this way, organizations can ensure they remain competitive and responsive to changing demands in their industry.
What is Globitel Performance Management System (PMP)?
Globitel’s Performance Management Platform enhances the real-time assessment and monitoring of customer engagement center effectiveness. By integrating and processing information from multiple platforms via a single interface, this solution simplifies data handling. It also allows agents to monitor their performance metrics while overseeing their incentive plans and evaluations, which leads to lower operational costs and improved service efficiency. Valuable insights into agent performance are gathered from all interconnected call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Furthermore, the platform features a versatile KPI builder that enables call center managers to implement a variety of functionalities according to their specific requirements, thus supporting informed decision-making and enhanced performance strategies. This innovative system ultimately not only cultivates a more efficient environment for agents but also strengthens management's capability to drive productivity and success within the center. Through continuous improvement and adaptability, the platform aims to keep pace with the evolving demands of customer engagement.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Exceeders
Date Founded
2001
Company Location
United Arab Emirates
Company Website
www.exceeders.com
Company Facts
Organization Name
Globitel
Date Founded
1996
Company Location
Jordan
Company Website
www.globitel.com
Categories and Features
Business Performance Management
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
Categories and Features
Business Performance Management
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning