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Ratings and Reviews 0 Ratings
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AteraAtera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
What is SimplyDesk?
Enhance the efficiency of your IT asset management with our automated network inventory tool, while simultaneously improving user support through our Helpdesk software. Our Helpdesk solution allows you to effectively manage your clients and their service agreements, which significantly increases their satisfaction levels. Equip your team with an IT helpdesk platform that simplifies the process of meeting customer support demands. This all-encompassing solution provides precise identification, inventory management using Barcode and RFID labels, and streamlined oversight of your movable assets. Your clientele, whether they are internal staff or external customers, will value a prompt service that swiftly resolves their concerns. The helpdesk software features a centralized, quick, and effective system that can be accessed from any device at any time, ensuring that customer inquiries are handled promptly and resulting in enhanced service delivery. By adopting our innovative tools, you can foster a seamless support experience that not only fulfills but surpasses user expectations, driving loyalty and trust in your services. Ultimately, this comprehensive approach to IT and customer support will set your organization apart in a competitive landscape.
What is HelpDeskAdvanced?
HelpdeskAdvanced is a comprehensive web and mobile platform that complies with ITIL v3 standards, efficiently overseeing services in every sector of an organization where Service Management plays a critical role in achieving and refining business objectives through exceptional quality measures. This Service Desk solution is grounded in the concept of process automation, which significantly enhances various strategic scenarios in service governance by leveraging its automation features and extensive adaptability for both IT and Business processes. Users can benefit from HelpdeskAdvanced's intuitive Service Desk solution, which improves the User Experience with user-friendly interfaces and straightforward navigation options. With the release of the mobile app in version 10.1.16, essential Service Management functionalities are now more accessible than ever, enabling users to manage their requirements effortlessly from anywhere at any time. This added convenience not only boosts operational efficiency but also ensures that organizations can swiftly address service requests, leading to increased satisfaction levels among users. Moreover, the continuous updates and enhancements to HelpdeskAdvanced promise to keep the platform aligned with evolving user needs and industry demands.
Integrations Supported
Nekton.ai
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SimplyDesk
Date Founded
1994
Company Location
France
Company Website
www.simplydesk.com
Company Facts
Organization Name
PAT
Date Founded
1992
Company Location
Italy
Company Website
www.pat.it
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management