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Ratings and Reviews 0 Ratings
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What is SimplyDesk?
Enhance the efficiency of your IT asset management with our automated network inventory tool, while simultaneously improving user support through our Helpdesk software. Our Helpdesk solution allows you to effectively manage your clients and their service agreements, which significantly increases their satisfaction levels. Equip your team with an IT helpdesk platform that simplifies the process of meeting customer support demands. This all-encompassing solution provides precise identification, inventory management using Barcode and RFID labels, and streamlined oversight of your movable assets. Your clientele, whether they are internal staff or external customers, will value a prompt service that swiftly resolves their concerns. The helpdesk software features a centralized, quick, and effective system that can be accessed from any device at any time, ensuring that customer inquiries are handled promptly and resulting in enhanced service delivery. By adopting our innovative tools, you can foster a seamless support experience that not only fulfills but surpasses user expectations, driving loyalty and trust in your services. Ultimately, this comprehensive approach to IT and customer support will set your organization apart in a competitive landscape.
What is Infraon Helpdesk?
Speed up the resolution of tickets in real-time by leveraging advanced AI technology for approval, assignment, and resolution tasks. Discover a variety of innovative features such as integrated field support, ticket generation via WhatsApp, chatbots, and self-service portals that enhance user experience. Take advantage of prebuilt helpdesk workflows powered by machine learning and natural language processing algorithms, which allow both agents and customers to bypass tedious sorting through product catalogs or issue categories. Effortlessly improve essential KPIs like customer satisfaction (CSAT), first contact resolution (FCR), and customer effort score (CES), while transforming customer analytics into effective helpdesk strategies. Make use of a centralized source of information that empowers agents to create personalized interactions, which helps customers feel valued and understood. Additionally, effortlessly link with external applications to enhance customer support while reducing time, effort, and operational expenses. Establish quick connections with platforms like Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. With Infraon Helpdesk's intuitive interface, you can streamline processes and dramatically increase agent productivity for more proactive customer support. This comprehensive strategy not only amplifies customer satisfaction but also significantly boosts the efficiency of overall service delivery. As a result, businesses can foster stronger relationships with their customers while simultaneously enhancing their operational capabilities.
Integrations Supported
Infraon Infinity
LiveChat
Mailchimp
Microsoft Teams
Salesforce
Slack
WhatsApp
Integrations Supported
Infraon Infinity
LiveChat
Mailchimp
Microsoft Teams
Salesforce
Slack
WhatsApp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$19 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SimplyDesk
Date Founded
1994
Company Location
France
Company Website
www.simplydesk.com
Company Facts
Organization Name
Infraon
Date Founded
2021
Company Location
United States
Company Website
infraon.io/infraon-helpdesk.html
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management