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Ratings and Reviews 0 Ratings
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What is Cisco Finesse?
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Integrations Supported
Cisco Jabber
Daisee
Dynamics Telephony
Empirix
Figma
GitHub
Google Chrome
Jira
Linear
Model Context Protocol (MCP)
Integrations Supported
Cisco Jabber
Daisee
Dynamics Telephony
Empirix
Figma
GitHub
Google Chrome
Jira
Linear
Model Context Protocol (MCP)
API Availability
Has API
API Availability
Has API
Pricing Information
$19 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Skippr
Date Founded
2023
Company Location
United Kingdom
Company Website
www.skippr.ai/finesse
Company Facts
Organization Name
Cisco
Date Founded
1984
Company Location
United States
Company Website
www.cisco.com/c/en/us/products/contact-center/finesse/index.html
Categories and Features
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management