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What is Skippr Finesse?

Finesse is an advanced AI-driven platform that revolutionizes product development by delivering immediate, high-level evaluations on various elements including design, user experience, product strategy, content, and accessibility, all seamlessly integrated into your browser as you work, acting as a cohesive product team to pinpoint potential challenges before the product launch. This tool functions as a browser extension, enabling users to navigate through any page within their application—whether it is on Localhost, in production, using design tools like Figma, or in development environments—and obtain comprehensive assessments that examine critical aspects such as user interface quality, usability, typography, spacing, information hierarchy, content clarity, tone, and a range of accessibility concerns like contrast or touch-target issues. By harnessing feedback from a diverse set of specialized AI agents—including product managers, designers, content strategists, and accessibility experts—it offers practical insights, thorough reports, and recommendations that align with industry standards, ensuring that your product is primed for success. With Finesse, teams are empowered to optimize their workflows and enhance collaboration, ultimately making the entire development process more streamlined and effective, while fostering a culture of continuous improvement in product design and user satisfaction. This innovative approach not only saves time but also elevates the quality of the final product significantly.

What is Cisco Finesse?

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.

Media

Media

Integrations Supported

Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix
Figma
GitHub
Google Chrome
Jira
Linear
Model Context Protocol (MCP)

Integrations Supported

Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix
Figma
GitHub
Google Chrome
Jira
Linear
Model Context Protocol (MCP)

API Availability

Has API

API Availability

Has API

Pricing Information

$19 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Skippr

Date Founded

2023

Company Location

United Kingdom

Company Website

www.skippr.ai/finesse

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Popular Alternatives