Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is SkyKick?
A comprehensive platform crafted to enable IT service providers to thrive in the cloud environment, it offers an extensive array of cloud management resources. Project automation simplifies and secures migrations, while unlimited backup choices, easy setup, and one-click restoration improve usability. Users can manage all their clients' SaaS applications from a unified dashboard. The SkyKick Migration Suite is specifically designed to support IT partners in automating the complete Office 365 migration process, covering everything from pre-sales to final project execution. Migration projects can often be intricate and time-consuming, necessitating the careful oversight of various stages to ensure a seamless cloud transition. With a firm dedication to empowering partners, we created the SkyKick Migration Suite to provide IT professionals with an automated solution that accelerates their cloud services through meticulous planning, accurate provisioning, data integrity, and an outstanding user experience. Unlike other Office 365 migration tools that primarily concentrate on moving server-side data, which is just one part of a comprehensive migration consulting process, SkyKick’s groundbreaking technology automates 90% of manual tasks. This efficiency enables IT partners to concentrate on delivering enhanced value-added services and fostering customer satisfaction, ultimately leading to a more successful cloud business strategy. Furthermore, our commitment to continuous improvement ensures that the platform evolves alongside the changing needs of the industry.
What is RackNap?
The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.
Integrations Supported
Backup Radar
CloudRadial
Gmail
Google Calendar
Google Contacts
Google Workspace
Infiterra
Microsoft 365
Microsoft Exchange
Microsoft OneDrive
Integrations Supported
Backup Radar
CloudRadial
Gmail
Google Calendar
Google Contacts
Google Workspace
Infiterra
Microsoft 365
Microsoft Exchange
Microsoft OneDrive
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$49 user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SkyKick
Date Founded
2011
Company Location
United States
Company Website
www.skykick.com
Company Facts
Organization Name
RackNap
Date Founded
2016
Company Location
India
Company Website
www.racknap.com
Categories and Features
Backup
Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Categories and Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval