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What is SkypeTime?

The SkypeTime platform serves as an online tool that integrates various services designed to collect and analyze user data linked to corporate systems like Skype for Business, Exchange, SharePoint, and RDG. By leveraging information derived from server log files, SkypeTime produces reports that highlight user presence at work, activities involving external connections, and assesses these against scheduled work hours to pinpoint any inconsistencies in workplace behavior or potential threats to corporate network security. The main feature of the platform captures presence updates from Skype for Business through server logs, while also pulling data regarding access to internal corporate resources from external networks via IIS and ARR server log files, along with records from the RDG event log. Furthermore, it systematically monitors employee attendance, documenting the commencement and conclusion of workdays, breaks, instances of lateness or overtime, and also tracks periods of vacation, compensatory time off, business travel, sick leave, and remote work setups. This thorough oversight not only promotes adherence to labor laws but also reinforces security measures within the organization, fostering a reliable and efficient workplace environment. By ensuring that all aspects of employee attendance and network access are meticulously recorded and analyzed, organizations can enhance their operational integrity.

What is Clarity Connect?

Clarity Connect is a specialized solution crafted for seamless utilization with Skype for Business, allowing for smooth integration that requires no additional software installations. Users, including agents and supervisors, can easily access its capabilities by simply opening their web browser, facilitating a hassle-free experience. This platform coexists with the existing Skype for Business infrastructure and call management, capitalizing on its unified communications and collaboration features while ensuring the high voice quality and reliability that users expect from Skype for Business. As a cloud-based option, Clarity Connect empowers organizations to establish a contact center that complements their on-premises Skype for Business environment. Additionally, it does away with the necessity for further on-site infrastructure or software clients, resulting in reduced costs and improved operational efficiency. Developed by Perficient, Clarity Connect is designed to scale effortlessly to meet the intricate demands of widely distributed contact centers, all without the financial burden of costly hardware or the need for specialized operational staff. This adaptability makes it an excellent choice for businesses aiming to enhance their communication processes and optimize their overall strategy. Moreover, its ease of integration and cost-effectiveness position it as a compelling option for organizations looking to innovate in their customer engagement efforts.

Media

Media

Integrations Supported

Amazon Connect
HCL MyXalytics
Salesforce
VoiceBase

Integrations Supported

Amazon Connect
HCL MyXalytics
Salesforce
VoiceBase

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hardpoint

Date Founded

2009

Company Location

Cyprus

Company Website

skype-time.com

Company Facts

Organization Name

Perficient

Date Founded

1994

Company Location

United States

Company Website

www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Categories and Features

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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