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Ratings and Reviews 0 Ratings
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What is SlashQ?
Cloud Consulting and Migration Services provide essential strategic insights and practical assistance for organizations aiming to strengthen their infrastructure while adopting a cloud-native approach to achieve their goals. By utilizing Microservice Architecture, companies can attain enhanced adaptability and quicker time-to-market by employing distributed teams, automation tools, and a modular service-oriented structure. This methodology facilitates the efficient construction, testing, deployment, and scaling of applications. Sophisticated analytics and visualization tools that leverage extensive data sets enable businesses to elevate their customer service and enhance overall operational efficiency. Our Custom Application Development services have received recognition for crafting innovative applications designed for both multinational corporations and leading startups, revolutionizing customer interactions through smart, dynamic, and omnichannel solutions. With a keen emphasis on mobility, we are adept at creating cutting-edge applications that appeal to various audiences, drawing from our rich experience in building both enterprise-level and consumer-facing mobile applications, which ensures that we comprehend the critical components that drive any app's success. In addition, our dedication to remaining at the forefront of technological advancements allows us to deliver solutions that not only satisfy present requirements but also foresee and prepare for future demands, ensuring sustained growth and adaptability for our clients. This proactive approach positions us as a valuable partner in navigating the evolving digital landscape.
What is Globitel Retail Quality Management (RQM)?
RQM is a sophisticated platform engineered for capturing both video and audio, featuring desktop screen recording functionality to monitor the exchanges between customers and service representatives, all accessible through a web-based interface that supports transaction assessment and management. One of the most impressive features of Globitel’s solutions is their customizability, which allows businesses to adapt the system by incorporating new functionalities as their needs change, an essential factor for keeping pace with shifting business models. This level of adaptability can play a pivotal role in determining the success or failure of new service initiatives. Designed with an open architecture and a modular structure, RQM ensures improved scalability, making it easy to expand recording capabilities simply by adding relevant software and hardware elements. In addition, RQM’s distributed architecture in a multi-location environment enables the straightforward integration of new sites, promoting seamless operations and efficiency across different settings. This extensive flexibility not only enhances customer service interactions but also empowers organizations to stay proactive in their approach to customer engagement. Ultimately, this makes RQM an indispensable tool for companies aiming to refine their customer service strategies effectively.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
QBurst
Date Founded
2004
Company Location
India
Company Website
www.qburst.com/en-us/products/slashq/
Company Facts
Organization Name
Globitel
Date Founded
1996
Company Location
Jordan
Company Website
www.globitel.com/retail-quality-management-system/
Categories and Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management