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What is Smart Alerts?

Smart Alerts functions as a real-time operational intelligence platform specifically designed for iGaming operators. It delivers prompt and actionable notifications regarding critical incidents, including failed deposits, issues with the sign-up process, notable player actions, large wins, withdrawals, and instances of domain blacklisting. Users have the ability to tailor alerts according to their key performance indicators (KPIs), with notifications being sent directly to team members through platforms such as Telegram, while integrations with Slack and Teams are anticipated soon. The User Management Portal facilitates rapid configuration and provides operators with comprehensive control over alert settings, communication channels, and brand-oriented configurations. By detecting issues as they occur, Smart Alerts enables casino and sportsbook teams to reduce downtime, protect revenue, ensure regulatory compliance, and enhance the player experience—all without necessitating additional staff. This innovative solution not only optimizes operational efficiency but also allows teams to concentrate on providing outstanding service to their clients while effectively managing potential risks. In this way, Smart Alerts proves to be an invaluable asset in the fast-paced world of iGaming.

What is Cevro?

Cevro is a leading AI-driven customer support platform tailored for the fast-paced iGaming industry, providing intelligent automation that delivers personalized, VIP-level player support 24/7. The platform’s AI understands the nuances of gaming terminology, player behavior, and complex queries, enabling instant responses to 95% of player questions while seamlessly escalating more complicated issues to human agents. Supporting over 100 languages, Cevro ensures global reach and localized experiences for diverse player bases. Its compliance-ready framework incorporates responsible gaming protocols and regulatory monitoring, reducing risk for operators. The solution integrates easily with existing gaming ecosystems through flexible APIs and connectors for popular platforms such as Playtech, NetEnt, and IGT. Cevro automates support ticket volume by 80%, driving down costs and improving operational efficiency. Marketing automation capabilities further personalize player engagement with AI-driven campaigns. Leading operators have achieved rapid payback within six months and report an average 300% return on investment in the first year. The platform’s easy setup and configurable workflows empower teams to scale support effortlessly without increasing headcount. With trusted support from major iGaming brands worldwide, Cevro revolutionizes customer service by blending advanced AI with industry-specific expertise.

Media

No images available

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$990
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Smart Alerts

Date Founded

2024

Company Location

Malta

Company Website

smartalerts.io

Company Facts

Organization Name

Cevro

Date Founded

2025

Company Location

United Arab Emirates

Company Website

cevro.ai

Categories and Features

Categories and Features

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