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What is Smart Order?

Smart Order is an all-encompassing property management system (PMS) tailored for hotels, bed and breakfasts, and vacation rentals. It features crucial components such as front desk management, a channel manager, a booking system, and payment processing, all integrated into a single user-friendly platform. This cohesive system streamlines daily operations, reduces the likelihood of human errors, and enhances workflows, leading to notable improvements in operational effectiveness. The booking system provided by Smart Order enables direct bookings without incurring commission fees from various online search engines and social media sites, while its secure payment gateway supports international transactions in customers' local currencies. Additionally, a real-time channel manager connects with prominent online travel agencies like Airbnb and Booking.com, effectively mitigating the risk of overbookings and boosting occupancy rates. Moreover, Smart Order includes a mobile app for on-the-go management, immediate performance analytics, a centralized inbox for guest communications, and integrations with popular Chinese platforms such as RED and WeChat, thereby granting businesses access to the burgeoning tourism market. This versatile solution guarantees that property owners can operate their businesses smoothly and effectively, adapting to the ever-evolving demands of the hospitality industry.

What is Alacer?

Alacer functions as a cloud-driven platform designed for the management of hospitality operations, with the goal of streamlining daily tasks and improving guest satisfaction in diverse venues such as hotels, inns, restaurants, bars, resorts, spas, and recreational facilities. By offering a modular and integrated system, Alacer effectively addresses the complications associated with using multiple, disconnected point solutions, merging all essential functions into a single, flexible suite specifically crafted for the hospitality sector. At the core of the platform is a robust property management system that proficiently manages front desk and reservation processes, guaranteeing real-time availability and seamless booking transactions. Moreover, the integrated modules support restaurant and bar operations via an intuitive touch-screen electronic point-of-sale system, as well as coordinating event functions, scheduling spa and wellness services, managing inventory, overseeing club and membership details, and enabling contactless ordering and payments at tables. In addition, Alacer includes a direct booking engine that empowers properties to accept commission-free reservations directly through their own websites, paired with a channel management tool that guarantees automatic updates of availability across multiple platforms. This all-encompassing strategy not only boosts operational efficiency but also cultivates a more integrated experience for both staff and patrons within the hospitality industry, illustrating Alacer's commitment to innovation and excellence. Ultimately, this platform ensures that hospitality venues can adapt to changing market demands while maintaining high standards of service.

Media

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Media

Integrations Supported

Agoda
Airbnb
Booking.com
Trip.com

Integrations Supported

Agoda
Airbnb
Booking.com
Trip.com

API Availability

Has API

API Availability

Has API

Pricing Information

$25/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Smart Order

Date Founded

2014

Company Location

China

Company Website

www.smartorder.ai/

Company Facts

Organization Name

Alacer

Date Founded

2005

Company Location

United Kingdom

Company Website

alacer.co.uk

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

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