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Ratings and Reviews 0 Ratings
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What is SmartCallMonitor?
SmartCallMonitor effortlessly merges telephone functionalities with your TAPI-compatible devices, transforming both your phones and computers into a state-of-the-art, effective CTI solution. By leveraging a SIP account, you can unlock a wealth of advantages that VoIP technology offers via SmartCallMonitor. This robust system equips you with a contemporary telephony framework. If your server includes a TAPI interface and you aim to expand this capability to more computers, all you need to do is install the software on each linked device. The server will take charge of gathering call data, allowing for centralized management of calls without needing a TAPI interface on every single computer. This setup enables sales or customer support personnel to seamlessly transfer calls to a colleague flagged by SmartCallMonitor as the appropriate account manager, utilizing information from the database. Furthermore, this inventive solution promotes better communication among computers connected to a TAPI device, which significantly boosts overall operational productivity. In summary, SmartCallMonitor is set to transform the way telephony systems function in a connected landscape, paving the way for more efficient workflows and collaboration.
What is GAO Research?
GAO Research Inc. is a versatile software solution provider that focuses on embedded modem software, fax modem technologies, speech codecs, and telephony software specifically designed for industries such as electronics, telecommunications, and semiconductors within the realm of embedded engineering. The company offers a wide range of services, including VoIP and FoIP solutions, as well as V.92 and V.90 softmodems with fallback functionalities, in addition to Super G3 and G3 fax software and sophisticated speech and video codecs, all compatible with a diverse selection of DSPs and microprocessors available in the market. In addition to high-quality software offerings, GAO prides itself on delivering outstanding technical support, extensive platform knowledge, and state-of-the-art testing facilities to its clients. Moreover, GAO provides system designers and engineers with an all-encompassing VoIP packaged solution that includes modules for both fax and data transmission over IP, thereby facilitating quicker development timelines and faster market introduction. A standard IP Telephony System is made up of crucial components like User Interface, Voice Processing, Network Protocols, Network Management, and System Services, all playing vital roles in optimizing system performance. This comprehensive approach guarantees that clients benefit from not just innovative software solutions but also the essential tools needed to improve their operational efficiency, ultimately leading to better overall performance and customer satisfaction. Through its unwavering commitment to excellence, GAO Research Inc. continues to set new benchmarks in the industry.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$84.95 per year
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
JAM Software
Date Founded
1998
Company Location
United States
Company Website
www.jam-software.com/smartcallmonitor
Company Facts
Organization Name
GAO Research
Company Location
United States
Company Website
www.gaoresearch.com
Categories and Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Categories and Features
Fax Server
Archiving & Retention
Automated Routing
Delivery Management
Email to Fax
Fax to Email
FoIP
Whitelisting / Blacklisting
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration