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What is SmartCustomer?

Established in 2006, SmartCustomer is dedicated to promoting integrity and openness in the realm of online shopping. With a track record of assisting more than 200 million consumers in making informed buying choices, the organization prioritizes authentic feedback. By empowering genuine voices, SmartCustomer enables individuals to discover and share their experiences with various businesses and products on the internet. Additionally, it stands out as the sole review platform backed by funding from the National Science Foundation and recognized as an official partner of Google reviews, highlighting its unique position in the market. This combination of support and partnerships reinforces SmartCustomer's commitment to enhancing consumer trust and transparency.

What is Cacao?

Cacao is an innovative software solution specifically designed to help restaurant chains, franchises, and retail businesses with multiple locations generate and manage Google reviews effectively. By leveraging geolocated QR technology, the platform significantly boosts the volume of Google reviews by guiding customers to the nearest location, thus improving both the customer experience and the process of collecting feedback. Cacao aggregates all Google reviews, ratings, and performance metrics into a centralized dashboard, enabling operations, marketing, and customer experience teams to manage their brand's reputation efficiently across different sites. Moreover, the platform allows teams to analyze review trends, compare performance among locations, identify negative feedback, and utilize AI-driven tools to respond to customer reviews, all while maintaining consistent brand messaging throughout. With additional integration capabilities with Google Business Profile and point-of-sale systems, Cacao further optimizes workflows linked to review generation and customer engagement. In essence, Cacao provides businesses with the essential resources to bolster their online visibility and cultivate stronger connections with their customers. This comprehensive approach not only helps in managing reviews but also enhances overall brand loyalty and customer satisfaction.

Media

Media

No images available

Integrations Supported

BigCommerce
Buy Real Media
Cloutly
Facebook
Google Business Profile
Instagram
Magento
ProvenExpert.com
QuickBooks Online
Reviewsub
Shopify
X (Twitter)

Integrations Supported

BigCommerce
Buy Real Media
Cloutly
Facebook
Google Business Profile
Instagram
Magento
ProvenExpert.com
QuickBooks Online
Reviewsub
Shopify
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$30/month/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SmartCustomer

Date Founded

2006

Company Location

United States

Company Website

www.smartcustomer.com

Company Facts

Organization Name

Cacao

Date Founded

2023

Company Location

Argentina

Company Website

www.cacao.to

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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