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What is SmartCustomer?

Established in 2006, SmartCustomer is dedicated to promoting integrity and openness in the realm of online shopping. With a track record of assisting more than 200 million consumers in making informed buying choices, the organization prioritizes authentic feedback. By empowering genuine voices, SmartCustomer enables individuals to discover and share their experiences with various businesses and products on the internet. Additionally, it stands out as the sole review platform backed by funding from the National Science Foundation and recognized as an official partner of Google reviews, highlighting its unique position in the market. This combination of support and partnerships reinforces SmartCustomer's commitment to enhancing consumer trust and transparency.

What is Feedback Company?

By consistently asking the right questions to the right people at the right times, you unlock crucial insights into the customer experience, shedding light on trends, requirements, and actionable strategies. This process includes everything from analyzing product feedback to conducting extensive studies involving both consumers and staff. Our review tool is crafted for businesses aiming to stand out in a competitive landscape. Upholding transparency and open communication is essential to our core values, necessitating deliberate attention. What seems clear-cut may not be conventional wisdom, especially within the review sector. As such, Feedback Company embodies reliability and integrity. The essential lesson here is to foster an unwavering curiosity by perpetually inquiring, which is foundational to our ethos. At Feedback Company, we are adept at recognizing the pertinent questions and are equally skilled in active listening. The data we collect consistently illuminates our path forward. Do you have a hunch? If so, harness the data to uncover new perspectives. By integrating data analysis, our committed consultants, rigorous research practices, and benchmarking efforts, we gain deep insights into the feedback landscape, ultimately empowering our clients to better identify their strengths and areas for improvement. This dedication to inquisitiveness and comprehension distinguishes us in an ever-changing industry, where adaptation is key for sustained success. In this way, we not only provide answers but also inspire innovative thinking and strategic growth for all our partners.

Media

Media

Integrations Supported

BigCommerce
Buy Real Media
Cloutly
Facebook
Instagram
Magento
ProvenExpert.com
QuickBooks Online
Reviewsub
Shopify
X (Twitter)

Integrations Supported

DST Connect
Lightspeed Retail
WordPress

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$39 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

SmartCustomer

Date Founded

2006

Company Location

United States

Company Website

www.smartcustomer.com

Company Facts

Organization Name

Feedback Company

Date Founded

2010

Company Location

Netherlands

Company Website

www.feedbackcompany.com

Categories and Features

AI Review Management

Not specified

Product Review

Not specified

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

Categories and Features

Product Review

Not specified

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

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