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What is SmartFlo?
SmartFlo adeptly navigates a virtual "Job Bag" through a specified process model, effectively connecting project and job data with the digital files being exchanged, while providing secure, role-specific access for designated team members. Furthermore, it equips enterprise IT with a Business Process Management (BPM) server that features Digital Asset Management (DAM) capabilities, which can be seamlessly integrated with a variety of enterprise systems and SaaS platforms via RESTful APIs. Built upon an open-source framework, SmartFlo employs a service-oriented architecture and is compatible with both Oracle and MySQL databases. This cutting-edge platform aims to empower organizations with a no-code solution, streamlining the digital transformation of workflows tailored to a wide range of business requirements. By automating the flow of digital files, SmartFlo fosters improved collaboration and operational efficiency in workflow management, ultimately enhancing productivity across the entire organization. Its comprehensive features ensure that teams can work more effectively together, adapting to evolving business challenges with ease.
What is House-on-the-Hill Software?
House-on-the-Hill Software is crafted to effectively support you and your key stakeholders. We provide a diverse array of four adaptable solutions: IT Service Management, FOI & Case Management, Facilities Management, and Customer Service. Our software is designed to be flexible, budget-friendly, and tailored to meet your specific needs. The House-on-the-Hill Software is readily available for implementation in either the Cloud or on-site, giving you the freedom to select the deployment method that aligns best with your organization’s objectives. Elevate your ITIL-driven service desk with a comprehensive set of tools, optimized workflows, and a user-friendly self-service portal. Our eco-friendly solution streamlines the handling of new public requests made through the portal or email, allowing these cases to be organized into various categories and workflows. This feature enhances your sales team's capability to provide outstanding customer support. By utilizing insightful data from reports and key performance indicators, you can continually improve and expand your service offerings. Furthermore, our commitment to innovation helps ensure your organization stays agile and responsive to evolving demands, ultimately paving the way for sustained success in a competitive landscape.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$18 per month
Free Trial Offered?
Free Version
Pricing Information
£40 per agent per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CHALEX
Date Founded
2002
Company Location
United States
Company Website
chalex.com/smartflo/
Company Facts
Organization Name
House-on-the-Hill Software
Date Founded
1993
Company Location
United Kingdom
Company Website
www.houseonthehill.com
Categories and Features
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal