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What is SmartFlow?

Transform your veterinary practice's management with SmartFlow, a cutting-edge cloud-based solution tailored to meet the specific needs of veterinary professionals. This all-encompassing platform includes an ICU whiteboard, outpatient whiteboard, flowsheet, reception management tools, travel sheet, and anesthetic sheet. By adopting SmartFlow, practices could see potential revenue increases of up to 20%, move toward a paperless operation, and enhance communication and operational workflows. The system offers transparent insights into patient treatment progress and workflows, enabling staff to access real-time information from anywhere in the facility. Furthermore, it allows for the swift sharing of patient data, which significantly improves the quality of care offered to pets. With SmartFlow, veterinary management is not only revolutionized but also positioned for the future, enabling practices to operate more efficiently and effectively than ever before. Embrace this innovative tool and redefine how your practice functions today.

What is FetchIt?

Fetchit is a user-friendly software that promptly retrieves client data as soon as a call is received. By seamlessly integrating with your Practice Management Software (PMS) and telecommunication systems, it presents a patient's comprehensive chart the moment the phone rings. Utilizing this innovative solution can save significant time, improve customer service, and foster enduring relationships that lead to repeat business. Typically, users experience an average time savings of 37 seconds per call due to instant access to charts. Additionally, the software facilitates easy updates or creation of customer data while on calls, enhancing operational efficiency. It also supports improved staff scheduling by offering insights into call volumes during specific periods or for particular customer service representatives. With timely notifications, client information is readily accessible within your PMS, ensuring that by the time you finish your greeting, the patient's chart and necessary details are on hand for effective assistance. If a customer is not located in your database, you can quickly copy their contact information to either establish a new chart or update an existing one, guaranteeing a smooth experience for both your staff and clients alike. This functionality not only streamlines workflows but also significantly boosts the overall effectiveness of managing client interactions, leading to a more productive work environment.

Media

Media

Integrations Supported

3CX
AVImark
Cornerstone Software
Covetrus Ascend
FreeSWITCH
IDEXX Animana
Impromed
RingCentral Automatic Call Recording
Star2Star
Vonage Contact Center

Integrations Supported

3CX
AVImark
Cornerstone Software
Covetrus Ascend
FreeSWITCH
IDEXX Animana
Impromed
RingCentral Automatic Call Recording
Star2Star
Vonage Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

$99.95/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IDEXX

Date Founded

1983

Company Location

United States

Company Website

www.idexx.com/en/veterinary/software-services/smartflow/

Company Facts

Organization Name

FetchIt

Date Founded

2017

Company Location

United States

Company Website

www.fetchitdata.com

Categories and Features

Veterinary

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Veterinary

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

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