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What is SmartServ?

Our software is specifically designed for family-owned field service companies, optimizing operations, improving communication, and effectively managing jobs. With our intuitive dashboard and detailed reports, you can gain insights into your most important revenue streams. Effortlessly identify the top performers among both your office and field staff. You can monitor job progress, track tickets, manage sold memberships, and keep an eye on generated revenue, including any potential missed opportunities. By utilizing our seamless Quickbooks auto-sync functionality, you can significantly reduce manual tasks and eliminate duplicate entries. Efficiently manage all technician activities, job hours, and payroll details with ease. Integrated call features allow you to access a complete history of each customer. Our digitized processes enable technicians to conveniently upload notes, images, and checklists for every job. You can retrieve customer information and invoices directly in the field, making payment collection upon job completion a breeze. The software facilitates task scheduling in seconds, categorizes jobs effectively, and keeps you updated on each technician’s availability. Save both time and resources through a real-time dispatch screen, while ensuring effective communication between technicians and the back office. Moreover, our platform provides the tools needed for data-driven decision-making, which can further enhance your business operations and improve customer satisfaction. Ultimately, this software not only streamlines your processes but also helps foster growth within your family-owned business.

What is Insight Field?

Your engineering team stands at the cutting edge of your organization, exhibiting exceptional flexibility in their roles. They must consistently stay informed about their upcoming tasks, whether they are organized in advance or arise unexpectedly, all while remaining connected to the office from anywhere they are. When they reach their next job site, having immediate access to the vital information needed for their assignments is critical for effectiveness. The performance of your engineers directly impacts customer satisfaction and contributes to the overall health of the business. Given their on-the-go responsibilities, the adoption of a mobile-optimized solution is of utmost importance. Insight Field delivers a fluid, real-time link between your engineers and the back-office team, facilitating improved service delivery and boosting revenue by making the most of your key asset—your technicians. Dispatchers can quickly identify when tasks are completed ahead of schedule, enabling them to reassign new jobs in a timely manner. As soon as a job is scheduled or altered, an instant alert is sent through Insight Field, ensuring that your engineers are promptly informed of any changes to their itineraries without needing to make phone calls. This forward-thinking strategy not only streamlines operations but also significantly enhances communication for all parties involved, fostering a more efficient workflow. With all these features, the operational landscape becomes increasingly dynamic and responsive to both employee and customer needs.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
iPhone
iPad

Supported Platforms

Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

SmartServ

Date Founded

2017

Company Location

United States

Company Website

www.smartserv.io

Company Facts

Organization Name

Innologica

Company Location

Bulgaria

Company Website

innologica.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Fire Inspection

Not specified

HVAC

Not specified

Service Dispatch

Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Categories and Features

Field Service Management

Electronic Signature
Mobile Access
Scheduling
Service History Tracking

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