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What is SmartSolve eQMS?

Simplify monotonous and repetitive activities to allow more focus on delivering products that enhance safety and efficacy, while also increasing speed. IQVIA’s SmartSolve Postmarket Surveillance provides a robust SaaS solution tailored for postmarket surveillance (PMS), offering you best practices for the centralized oversight of all PMS operations. The Fusion event is designed for SmartSolve and RIM Smart users, delivering in-depth education on relevant quality and regulatory topics, along with actionable insights and useful tools that can be utilized within any Life Sciences organization. Originally initiated as a live conference for SmartSolve users, Fusion has evolved over time to include both virtual and in-person sessions for the wider SmartSolve and RIM Smart communities. By adopting the IQVIA SmartSolve™ Regulatory Connector, you can significantly improve your compliance response times, accuracy, predictive planning, and overall operational efficiency. This Connected Intelligence framework exemplifies our innovative, integrated approach aimed at achieving substantial operational improvements for your organization, leading to a multitude of benefits. Keeping pace with these advancements is crucial for ensuring your organization stays relevant and competitive in an ever-changing industry landscape. Such proactive measures will not only enhance your current operations but also position your organization for future success.

What is Hubicus Quality Monitoring?

To improve the management of customer experiences and implement an effective action plan, it is essential to evaluate different communication methods like phone calls, emails, and chats while collecting satisfaction metrics across both customer and employee experiences. This method requires the formulation and execution of targeted action plans based on the insights obtained from the data. For those in decision-making roles and service providers, assessing the strength of customer relationships is a top priority. Hubicus offers a robust SaaS platform that integrates three complementary strategies: Quality Monitoring, which assesses compliance with processes; Feedback Management, emphasizing surveys across multiple channels; and Skills Development, which encompasses knowledge assessments and employee competency management. The Quality Monitoring feature empowers users to create customized criteria and evaluation standards, choose specific interactions for assessment, and analyze and share the results. With a vast suite of advanced capabilities, Hubicus Quality Monitoring accommodates an unlimited range of criteria, facilitating personalized evaluations that meet diverse requirements. Ultimately, the ongoing enhancement of customer experience relies heavily on the valuable insights generated by these analytical tools, helping organizations adapt and thrive in a competitive landscape.

Media

Media

Integrations Supported

Indent

Integrations Supported

Indent

API Availability

Has API

API Availability

Has API

Pricing Information

$542 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$200 per user, per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IQVIA

Date Founded

1982

Company Location

United States

Company Website

www.iqvia.com/solutions/integrated-global-compliance/quality-compliance/smartsolve-eqms

Company Facts

Organization Name

Hubicus

Date Founded

2007

Company Location

France

Company Website

www.hubicus.com

Categories and Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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