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What is SmartSurvey?

Creating online surveys, forms, and questionnaires enables effective data collection and analysis, allowing for informed decision-making based on valuable insights. Our platform is widely used by a varied clientele, including students, non-profits, corporations, and government agencies, who depend on it daily to capture and interpret data. SmartSurvey boasts a host of features aimed at promoting swift and effortless engagement from respondents while gathering their feedback and opinions. Every subscription plan provides unlimited surveys, a selection of pre-designed templates, and a broad array of question types to choose from. For users on paid plans, advanced question types and logic functionalities are available, while enterprise packages include pre-configured customer experience questions, detailed dashboards, and customizable variables. To boost the visibility of your surveys, our robust built-in distribution tools are at your disposal, and all plans permit the creation of unique links for sharing, sending, and monitoring surveys, which can also be seamlessly integrated into your website. Furthermore, business plans and higher tiers offer the capability to send and track survey invitations through our integrated email service, enhancing your outreach efforts significantly. With these extensive tools at your fingertips, you can effectively gather critical insights that are essential for your organization's growth and success, ultimately fostering a deeper understanding of your audience's needs and preferences.

What is CIOPulse?

Gather the vital metrics and insights necessary to guide your IT staff, improve service quality, and enhance the overall IT customer experience effortlessly. With all the essential tools at your fingertips, you can be ready to implement your strategy in just a few days. CIOPulse acts as a user feedback platform designed specifically for CIOs and IT Service Delivery Managers who wish to foster a customer-centric culture within their IT departments. By applying Net Promoter principles, CIOPulse collects feedback via support tickets, project evaluations, and relationship surveys, equipping you with the vital metrics, alerts, and insights needed to drive service improvements. The platform offers visually appealing, concise, and adaptive surveys that are optimized for touch devices, ensuring a user-friendly experience for your customers across all platforms. This thoughtful design not only reduces survey fatigue but also leads to notably higher response rates, outshining traditional survey tools in terms of visual engagement. Furthermore, you have the capability to track and compare Net Promoter Scores across individuals, teams, departments, customer segments, various projects, and the entire IT organization. With CIOPulse, gaining a comprehensive understanding of customer satisfaction becomes a more efficient and effective process, empowering you to take actionable steps towards continuous improvement. Ultimately, this tool positions you to create a more responsive and customer-aligned IT service framework.

Media

Media

Integrations Supported

Emailable
Google Analytics
KonnectzIT
NeverBounce
Salesforce
Stackreaction
Wufoo
Zapier

Integrations Supported

Emailable
Google Analytics
KonnectzIT
NeverBounce
Salesforce
Stackreaction
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

$595 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SmartSurvey

Date Founded

2002

Company Location

United Kingdom

Company Website

www.smartsurvey.co.uk

Company Facts

Organization Name

Silversix

Company Location

Australia

Company Website

www.cio-pulse.com

Categories and Features

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

NPS

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