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Ratings and Reviews 0 Ratings
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What is SmarterTrack?
SmarterTrack operates as a versatile communication platform that acts as an online help desk, streamlining the initiation, tracking, management, and reporting of various communication channels. Users can easily submit tickets via email or the online portal, engage in live chats, take part in community discussions, and comment on knowledge base articles, which helps consolidate all interactions while fostering a strong online community. The platform boasts a flexible and customizable ticketing system, allowing users to send and respond to tickets from any location that has internet access and a web browser. Moreover, SmarterTrack gives users the capability to maintain a comprehensive overview of their entire ticket history, thus facilitating the full management of all communications related to tickets, including emails, notes, tasks, phone call records, and live chat exchanges. This comprehensive solution not only simplifies customer support processes but also significantly boosts user satisfaction and engagement levels. In essence, SmarterTrack is designed to enhance both the efficiency of support teams and the experience of the end-users, creating a win-win scenario for all parties involved.
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$15 per month
Free Trial Offered?
Free Version
Pricing Information
$9.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Tweakservers
Company Website
www.tweakservers.com/helpdesk-software/smartertrack/
Company Facts
Organization Name
ReadyDesk
Company Location
United States
Company Website
www.readydesk.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management