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ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is Smartlogic Semaphore?
Smartlogic's Semaphore, an advanced Semantic AI platform, excels in revealing qualified contextual data via a unified system that adeptly identifies enterprise information while supporting the creation and management of both semantic and active metadata as well as information extraction. This robust tool lays the groundwork for cognitive applications, enabling sophisticated contextual searches, automating processes, delivering pertinent recommendations, enhancing customer experiences, ensuring adherence to regulations, managing contract lifecycles, and strengthening information security. By utilizing Semaphore, businesses can significantly enhance their marketing initiatives, increase revenue, and improve customer satisfaction, all while optimizing operational efficiency and reducing risks. The platform allows organizations to connect their communication with that of their customers, providing timely access to crucial information for effective support. Additionally, it aids in closing compliance gaps, promoting governance best practices, and minimizing costs through clear and traceable outcomes, which ultimately cultivates a more informed and responsive organization. Implementing Semaphore not only streamlines operational workflows but also nurtures a culture of accountability and ongoing development, fostering an environment where innovation can thrive. With such capabilities, Semaphore positions organizations to navigate the complexities of modern business landscapes with greater agility and confidence.
What is OpenSourceCM?
OpenSourceCM revolutionizes the management of contracts through its user-friendly platform, which seamlessly integrates with your existing processes and organizational frameworks while promoting optimal practices. With a rich history of partnering with various businesses across multiple sectors, OpenSourceCM has honed its expertise to meet the specific demands of diverse markets. Our extensive experience enables us to provide tailored solutions that enhance contract management efficiency, ensure adherence to best practices, and bolster compliance. Additionally, the platform accelerates critical processes such as contract drafting, reporting, negotiation, approval, and execution. For added convenience, deal-rooms are available to provide executives with straightforward access to insights regarding contract risks, benefits, and obligations. Furthermore, our secure and high-performance cloud-based service (SaaS) empowers you to scale effortlessly to accommodate any number of users and contracts, ensuring flexibility and growth for your organization. Ultimately, OpenSourceCM is dedicated to helping you streamline your contract management processes and achieve greater operational success.
Integrations Supported
Box
Dropbox
Gears
Google Drive
Locklizard Safeguard PDF Security
Microsoft SharePoint
NetSuite
Okta
Integrations Supported
Box
Dropbox
Gears
Google Drive
Locklizard Safeguard PDF Security
Microsoft SharePoint
NetSuite
Okta
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$500 per year
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Smartlogic
Date Founded
2006
Company Location
United States
Company Website
www.smartlogic.com
Company Facts
Organization Name
OpenSource
Date Founded
1995
Company Location
United States
Company Website
www.opensourceinc.com
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Categories and Features
Contract Management
Buy Side (Suppliers)
Completion Tracking
Compliance Tracking
Contract Lifecycle Management
Electronic Signature
Full Text Search
Government Contracts
Pre-built Templates
Sell Side (Customers)
Specialty Contracts
Version Control
Workflow Management