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What is SoCloz?

At present, a notable 68% of shoppers report feeling unsatisfied with their in-store shopping experiences, highlighting the necessity for innovative services that create a more fluid purchasing journey. Modern consumers are increasingly looking for the convenience to shop at their own pace and to utilize their preferred payment options. Consequently, the surge in new in-store service offerings is rendering traditional checkout systems obsolete. Retailers are evolving past the reliance on these outdated processes, instead favoring a unified in-store interface that enhances the role of sales associates. These conventional systems not only struggle to keep up but also fail to provide the intuitive functionality required to merge online payment systems with in-store pickups, often resulting in cumbersome transitions. The SoCloz omnichannel platform strategically places sales associates at the center of customer interactions, providing them with essential tools to manage a diverse range of omnichannel orders effectively. This transition not only improves the overall shopping experience for customers but also empowers sales associates to offer enhanced service. As the retail landscape continues to change, the emphasis on these innovative solutions will likely grow, reshaping how consumers interact with brands in physical stores.

What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SoCloz

Company Location

France

Company Website

www.socloz.com

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Categories and Features

Point of Sale

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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