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What is Socialboards?

The premier cloud-based helpdesk for overseeing social media interactions, in addition to email, chatbots, contact forms, and review sites, merges all text-driven customer support avenues into a singular, cohesive inbox, guaranteeing that no customer request goes unnoticed. This all-encompassing solution for social customer service aggregates all incoming inquiries within a unified ticketing system, facilitating effective task distribution and ensuring that the team remains well-informed. It adeptly manages support requests from multiple social media sites including Facebook, Instagram, YouTube, and Twitter. Moreover, by incorporating live chat features on your website, customer issues can be resolved instantly. You can streamline your support emails and enhance your website along with Facebook pages by utilizing tailored forms. This tool not only decreases the number of support requests but also offers valuable insights into customer interactions. It also includes a smart self-service FAQ feature for your website, empowering customers to find answers on their own. With comprehensive statistics and analytics, you can make data-driven improvements to your services. Additionally, the integration through API facilitates a smooth connection with your existing internal systems, boosting operational efficiency. In summary, this platform revolutionizes customer service by consolidating diverse channels and supplying actionable insights for ongoing enhancement, ultimately elevating the customer experience. Furthermore, by leveraging this technology, businesses can significantly improve their responsiveness and customer satisfaction.

What is Appu Social?

Acknowledging the significant influence of social media in contemporary life, we introduce a state-of-the-art scheduling tool that you can depend on. This innovative platform facilitates smooth cooperation with both clients and teams, streamlining the processes of planning, posting, and assessing the impact of content across multiple channels. Boasting more integration options than any other social media scheduling tool available, it allows you to effortlessly customize and preview posts or visually appealing content for your social media profiles while taking advantage of the latest features offered by Instagram. Collaborate effectively with your team and clients to ensure that your posts consistently reflect your brand's identity and messaging. Generate insightful reports with a single click to showcase your most engaging content, or choose to create and automatically distribute tailored reports for your stakeholders. Given that users typically spend close to 2.5 hours on social media each day, employing real-time dashboards offers a clearer and more user-friendly approach to tracking your performance metrics. Moreover, you can monitor and display all your metrics from platforms like Facebook, Instagram, and LinkedIn through customizable dashboards within the social media scheduling tool, ensuring you have all the essential resources for success readily available. Overall, this pioneering approach to managing social media empowers users to adeptly navigate the dynamic landscape of digital interaction while enhancing their online presence. With these tools, you can optimize your strategy and drive higher engagement rates across your social media platforms.

Media

Media

Integrations Supported

Facebook
Instagram
X (Twitter)
LinkedIn
Pinterest
YouTube

Integrations Supported

Facebook
Instagram
X (Twitter)
LinkedIn
Pinterest
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per user, per month
Free Trial Offered?
Free Version

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Socialboards

Company Location

Norway

Company Website

socialboards.com/en/

Company Facts

Organization Name

Appu Social

Company Location

United States

Company Website

www.appusocial.com

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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