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Ratings and Reviews 0 Ratings
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The premier cloud-based helpdesk for overseeing social media interactions, in addition to email, chatbots, contact forms, and review sites, merges all text-driven customer support avenues into a singular, cohesive inbox, guaranteeing that no customer request goes unnoticed. This all-encompassing solution for social customer service aggregates all incoming inquiries within a unified ticketing system, facilitating effective task distribution and ensuring that the team remains well-informed. It adeptly manages support requests from multiple social media sites including Facebook, Instagram, YouTube, and Twitter. Moreover, by incorporating live chat features on your website, customer issues can be resolved instantly. You can streamline your support emails and enhance your website along with Facebook pages by utilizing tailored forms. This tool not only decreases the number of support requests but also offers valuable insights into customer interactions. It also includes a smart self-service FAQ feature for your website, empowering customers to find answers on their own. With comprehensive statistics and analytics, you can make data-driven improvements to your services. Additionally, the integration through API facilitates a smooth connection with your existing internal systems, boosting operational efficiency. In summary, this platform revolutionizes customer service by consolidating diverse channels and supplying actionable insights for ongoing enhancement, ultimately elevating the customer experience. Furthermore, by leveraging this technology, businesses can significantly improve their responsiveness and customer satisfaction.
What is Commun.it?
A comprehensive community management tool created specifically for small business owners. This solution facilitates the thorough management of social media followers, simplifies the monitoring of brand exposure, assists in uncovering potential leads, and enables the sharing of engaging, high-quality content. With the added capability for post scheduling, users can also generate downloadable progress reports. You can effectively cultivate valuable leads and spark meaningful conversations while discovering new followers and fostering long-lasting relationships with both current and potential clients. The platform empowers you to source and share the most relevant curated content and tweets with your audience, while shared links enhance the visibility of your profile and business website. It also allows for simultaneous scheduling of posts at optimal times across platforms like Twitter, Facebook, and LinkedIn, while keeping track of the engagement metrics of your published material. Furthermore, you can benefit from competitor insights, which entail their followers, analytics, and key influencers within your niche. The comprehensive data collected is systematically stored and indexed, resulting in in-depth, shareable, and downloadable analytics reports, including a widget report for your website. Notifications will alert you when someone unfollows you, and you'll receive recommendations for noteworthy tweeters and influencers to connect with. This tool not only improves your social media footprint but also optimizes your marketing strategies for greater effectiveness, helping you stay ahead in a competitive landscape. Ultimately, by leveraging these features, small business owners can maximize their reach and engagement, ensuring sustainable growth.
API Availability
Has API
API Availability
Has API
Pricing Information
$9 per user, per month
Free Trial Offered?
Free Version
Pricing Information
$19.99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Socialboards
Company Location
Norway
Company Website
socialboards.com/en/
Company Facts
Organization Name
Commun.it
Date Founded
2010
Company Website
commun.it/
Categories and Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Categories and Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring