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What is Soda?

Soda assists in the management of data operations by detecting problems and notifying the appropriate personnel. With its automated and self-serve monitoring features, no data or individual is overlooked. By offering comprehensive observability across your data workloads, you can proactively address potential issues. Furthermore, data teams can identify problems that may escape automation's notice. The self-service functionalities ensure extensive coverage is maintained for data monitoring needs. Timely alerts are sent to the relevant individuals, enabling business teams to diagnose, prioritize, and resolve data challenges effectively. Importantly, your data remains securely within your private cloud, as Soda monitors it at the source while only storing metadata within your cloud environment. This way, Soda provides a robust solution for ensuring the integrity and reliability of your data operations.

What is Calabrio Call Recording?

Harness the power of every conversation and interaction to turn customer engagements into a rich source of actionable insights. Ensure thorough documentation is in place to facilitate streamlined compliance procedures. Seamlessly navigate through vast amounts of call recordings to check for adherence to regulations, address disputes, and mitigate risks. Align customer feedback with key business goals to drive success. Consistently document all calls to ensure that no interaction is ever missed. Safeguard valuable customer information from being overlooked. Achieve a holistic view of your customers while evaluating the performance of your contact center. Remain vigilant in tackling technical issues to minimize downtime effectively. Establish a vital safety measure by continuously overseeing your call center's infrastructure. Receive real-time alerts about potential problems to resolve them quickly and prevent missed opportunities. Organize call data systematically to transform large volumes of recordings into clear, structured information. Leverage advanced metadata tagging features to automatically categorize and arrange call data for better accessibility and analysis. This approach not only ensures compliance but also significantly boosts overall operational efficiency, ultimately benefiting your organization in the long run.

Media

Media

Integrations Supported

1Sol
Alation
Amazon Redshift
Apache Airflow
Azure Synapse Analytics
Collibra
DataOps.live
Databricks Data Intelligence Platform
Five9
Google Cloud BigQuery
Kestra
Metaphor
NovelVox Agent Accelerator
QEval
STRM
Slack
Snowflake
UniAgent
iVision Plus

Integrations Supported

1Sol
Alation
Amazon Redshift
Apache Airflow
Azure Synapse Analytics
Collibra
DataOps.live
Databricks Data Intelligence Platform
Five9
Google Cloud BigQuery
Kestra
Metaphor
NovelVox Agent Accelerator
QEval
STRM
Slack
Snowflake
UniAgent
iVision Plus

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Soda

Date Founded

2018

Company Location

Belgium

Company Website

www.soda.io

Company Facts

Organization Name

Calabrio

Date Founded

1995

Company Location

United States

Company Website

www.calabrio.com/products/call-recording/

Categories and Features

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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