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What is Soft-ex?

At Soft-ex, we enable Digital Service Providers (DSPs) to enhance customer satisfaction while simultaneously reducing their billing and customer service costs through our innovative interactive billing communication solutions tailored for both B2B and B2C sectors. For Unified Communications (UC) providers and their enterprise clients, our advanced UC analytics solutions are designed to optimize infrastructure efficiency, performance metrics, and cost management in their collaborative efforts. The benefits of our solutions are significant, as they effectively integrate and leverage existing billing systems, like CSG, Amdocs, and Netcracker, with UC platforms such as Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya. As a reputable technical ally to major players in the UC industry, we deliver exceptional value to resellers of Session Border Controllers (SBCs) in response to the increasing demands of enterprise customers. Our seamless integration capabilities facilitate a smooth transition, whether you are initiating new systems or upgrading outdated ones, thereby ensuring a vital connection between billing communications and collaboration analytics for your clientele. This strategy not only promotes improved customer engagement but also enhances the overall operational structure for service providers, ultimately contributing to their long-term success. By focusing on these key areas, we position our partners to thrive in a competitive market landscape.

What is Calvi Professional?

At Calvi, our goal is to provide an effortless way to handle bills, ensuring the experience is both simple and free of stress. We focus on an essential aspect of customer relations that remains largely unchanged: the billing process. With more than two decades of expertise, we have established ourselves as a trusted partner for leading companies in the Telecom industry, allowing us to grasp customer requirements deeply. Our intuitive Bill Presentment & Communication solution, known as Calvi Insight, features six extensive modules crafted to impress clients of varying sizes and types. This offering enables Communications Service Providers (CSPs) to improve customer experiences at every step of the billing journey. Furthermore, Calvi Insight ensures a seamless integration of online and offline billing communications, leading to decreased operational costs while enhancing customer engagement and satisfaction. By placing a strong emphasis on customer experience, we are determined to transform the way billing is viewed and handled within the sector. Our commitment to innovation and excellence drives us to continually refine our services to meet the evolving needs of our clients.

Media

Media

Integrations Supported

Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
MiCloud Connect
Microsoft Teams
Netcracker
Zoom

Integrations Supported

Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
MiCloud Connect
Microsoft Teams
Netcracker
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Soft-ex

Date Founded

1989

Company Location

Ireland

Company Website

www.soft-ex.net/solution

Company Facts

Organization Name

Calvi Business Software

Date Founded

1994

Company Location

Netherlands

Company Website

www.calvi.nl

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

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