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What is SoftGroup?

SoftGroup is an international software company focused on delivering comprehensive traceability solutions specifically designed for the pharmaceutical industry. With 17 years of experience, we have established ourselves as a reliable partner for serialization and aggregation solutions, serving both large pharmaceutical companies with substantial production capabilities and smaller Marketing Authorization Holders (MAHs) that may not have extensive manufacturing facilities. By partnering with SoftGroup, you join a network of various small to medium-sized pharmaceutical producers, contract manufacturers, parallel importers, and distributors who are dedicated to maintaining high standards of quality. Our premier offering, SoftGroup® SaTT Gateway, is recognized as the most user-friendly and fully automated SaaS application crafted to ensure compliance with serialization and traceability requirements. It effectively adheres to EU FMD and MDLP regulations, as well as other existing and upcoming compliance standards affecting all stakeholders in the supply chain, including manufacturers, wholesalers, repackagers, and third-party logistics providers. In addition, our solutions are routinely enhanced to keep pace with the changing regulatory environment, guaranteeing that your operations not only remain compliant but also operate with maximum efficiency. Choosing SoftGroup means committing to a future of streamlined processes and unwavering regulatory adherence, positioning your business for success in a competitive marketplace.

What is CRM for SYSPRO?

Your service department must be agile in addressing customer needs while ensuring transparency throughout the process. The CRM for SYSPRO is specifically tailored for distributors and manufacturers. It equips your teams with essential tools to enhance service and support across all phases of the customer experience, starting from the initial purchase and evolving into lasting advocacy. This CRM solution caters to the unique demands of distributors and manufacturers who prioritize loyalty, operational efficiency, high-quality service, and customer satisfaction. Our comprehensive system integrates data from every customer engagement, SYSPRO, and other connected platforms to foster a customer-focused environment. In addition to standard CRM functionalities, our innovative system offers specialized tools for managing recalls of lotted or serialized items, overseeing warranty agreements, and supporting both remote and on-site maintenance needs. By doing so, it ensures that your business remains responsive and efficient in meeting customer expectations.

Media

Media

Integrations Supported

Integrations Supported

Alumio
Built2Buy
Codeless Platforms Alerting Software
Codeless Platforms BPA Platform
Microsoft Excel
Microsoft PowerPoint
SYSPRO ERP
Skynamo
Tangentia TiA Gateway
Vergo
Visual Planning

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SoftGroup

Date Founded

2020

Company Location

Bulgaria

Company Website

www.softgroup.eu/

Company Facts

Organization Name

SYSPRO

Date Founded

1978

Company Location

United States

Company Website

www.syspro.com

Categories and Features

Pharmacy

Not specified

Categories and Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Mobile Access
Quotes / Proposals
Segmentation
Task Management
Territory Management

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