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What is SoftTech WMS?

SoftTech Outsourcing, a member of the CallTech Outsourcing family, has been providing outstanding outsourcing services since 2005, which allows for a customized strategy tailored to each client's specific needs. This personalized approach enables our clients to maximize their growth possibilities and expand their service offerings far beyond the limitations of their internal capabilities, thereby enhancing their competitive edge in the market. Presently, SoftTech Outsourcing is recognized as a vibrant entity within the outsourcing industry, supported by extensive experience and expertise accumulated over the years. Throughout its history, CallTech Outsourcing has partnered with more than a hundred prestigious companies around the globe, delivering a wide range of outsourcing solutions that cater to various needs. Our dedication to utilizing advanced technology empowers us to build a team of highly skilled professionals who are committed to driving our clients' success. The varying educational and professional backgrounds of our team members contribute to a diverse pool of knowledge and expertise. Consequently, CallTech Outsourcing consistently stands out by delivering exceptional outsourcing services that adhere to the highest quality standards. Our unwavering emphasis on innovation enables us to stay nimble and adaptable to the changing requirements of our clients, ensuring we meet their expectations effectively and proactively. As we continue to grow, our focus remains on fostering long-term partnerships that benefit both our clients and our organization.

What is Magellan Solutions?

For over 17 years, Magellan Solutions has positioned itself as the leading provider of customer service outsourcing, inbound call center solutions, and tailored BPO services for small and medium enterprises across the globe. We occupy a strong position in a flourishing market, dedicated to empowering SMEs to improve and grow their BPO and call center operations. Our commitment is to forge long-lasting partnerships that drive shared success. By carefully selecting and recruiting talent for your projects, we emphasize two essential elements: the requisite skills and the appropriate character to guarantee outstanding performance. Our drive for advancement inspires us to assist you not only in sustaining but also in effectively establishing Key Performance Indicators (KPIs) that correspond with your growth and scalability ambitions. To meet your campaign needs, we provide a variety of options, including dedicated employee pricing and shared services, ensuring that scaling your operations doesn’t necessitate significant investments. Additionally, you can preserve or even enhance your Customer Satisfaction Rating, which currently stands at an impressive average of 95.63% in the consumer goods sector. Our flexible pricing structures include options based on a price per call or packaged services tailored to your specific needs. Ultimately, collaborating with us empowers you to confidently pursue your path to success while allowing you to concentrate on what truly matters: the growth of your business. By choosing us, you gain a partner that understands your unique challenges and is committed to helping you overcome them.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CallTech Outsourcing

Company Location

United Kingdom

Company Website

www.soft-tech.company

Company Facts

Organization Name

Magellan Solutions

Company Location

United States

Company Website

www.magellan-solutions.com

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

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