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What is Softeon DOMS?

Distributed Order Management (DOM) systems have become vital in managing supply chain operations, especially for fulfilling orders through multiple channels and various industrial applications. These platforms automate, optimize, and coordinate order fulfillment processes by providing comprehensive insights into order statuses, inventory quantities, service needs, expenses, and operational limitations. Essentially, DOM serves as a software solution that integrates planning and execution across a variety of supply chain networks that involve multiple levels, nodes, partners, and channels. Unlike traditional Order Management Systems (OMS), which primarily concentrate on processing orders, DOM systems prioritize the fulfillment side of the equation. By utilizing their advanced capabilities, Distributed Order Management identifies the most effective methods for sourcing orders, ensuring that customer service expectations are satisfied while also minimizing overall costs or achieving specific organizational goals. Furthermore, the implementation of DOM systems can greatly improve both the responsiveness and flexibility required to navigate the complexities of modern supply chains. As businesses increasingly seek to meet the demands of a dynamic market, the role of DOM will likely continue to expand, further solidifying its importance in the logistics ecosystem.

What is Comarch Service Fulfillment & Orchestration?

Comarch's Service Fulfillment & Orchestration aims to streamline the telecom service fulfillment process, enhancing time-to-market and enabling efficient delivery of customer service across a hybrid network. Utilizing a model-driven, catalog-based approach, this product facilitates the orchestration of orders within telecom hybrid networks. The system adeptly integrates virtual network functions and network services with traditional network services and physical network functions, adhering to the TMF SID model. Within the framework of ETSI NFV ISG terminology, SFO can effectively execute end-to-end service orchestration as well as MANO orchestration, overseeing the initiation of VNFs. This solution can operate independently or function in a federated model, coordinating third-party domain orchestrators. Moreover, Comarch's Service Fulfillment & Orchestration can act as an orchestrator itself, managing the comprehensive orchestration of telecom services across various domains, ensuring a seamless and integrated approach to service management. As a result, the platform significantly enhances operational efficiency for telecommunications providers.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Softeon

Date Founded

1999

Company Location

United States

Company Website

www.softeon.com/our-solutions/supply-chain-planning/distributed-order-management

Company Facts

Organization Name

Comarch

Date Founded

1993

Company Location

Poland

Company Website

www.comarch.com/telecommunications/oss-solutions/service-fulfillment/

Categories and Features

Dropshipping

Analytics / Reporting
Customer Service Management
Order Management
Price Optimization
Product Information Management (PIM)
Shipment Tracking
Sourcing Management
Supplier Management
eCommerce Integration

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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