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What is Softphone.Pro?

Assess employee performance through 15 detailed online reports, interactive graphs, and a comprehensive call log with a click-to-play feature. Boost productivity and refine call center operations by providing managers with essential insights necessary for sound business decisions. Gain immediate feedback by accessing your analytics on a real-time dashboard. Employ screen captures and live webcam monitoring to acquire an in-depth understanding of agents' activities as they unfold. For more comprehensive analysis, easily export your Call Log data to Microsoft Excel with just a few simple clicks. Your team will implement a user-friendly application, removing the necessity for IT support to set up and connect to individual computers remotely. Moreover, users will be restricted from altering or accessing softphone settings independently, enhancing the protection of the SIP server and avoiding accidental configuration errors. Softphone.Pro presents a wide range of integration options, facilitating the easy incorporation of screen pop-up and click-to-call functionalities into any software platform with minimal effort. This adaptability not only improves overall operational efficiency but also ensures all communication tools work seamlessly within your current systems. In addition, the ability to integrate with existing platforms allows for a customized experience tailored to your specific operational needs.

What is Express Talk?

Express Talk software functions similarly to a traditional phone, enabling users to make calls directly from their computers. This application permits users to reach anyone who has Express Talk installed or utilizes any other SIP VoIP softphone, making all calls at no cost. Additionally, by registering for a gateway service, users can connect with standard telephone numbers worldwide. It is compatible with all prominent VoIP SIP service providers and operates using the SIP protocol, ensuring seamless communication. This versatility makes it an attractive option for both personal and professional use.

Media

Media

Integrations Supported

Axon Virtual PBX
IVM
VRS Recording System

Integrations Supported

Axon Virtual PBX
IVM
VRS Recording System

API Availability

Has API

API Availability

Has API

Pricing Information

$19 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$34.99/one-time
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vedisoft

Company Location

Russian Federation

Company Website

softphone.pro/en/index

Company Facts

Organization Name

NCH Software

Date Founded

1993

Company Location

United States

Company Website

www.nch.com.au/talk/index.html

Categories and Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Categories and Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

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