Sogolytics
4.7 out of 5 starsRatings and Reviews 869 Ratings
Ratings and Reviews 0 Ratings
What is Sogolytics?
Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate.
SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele.
Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.
What is Affiniv?
Affiniv is a platform dedicated to improving customer experiences by allowing businesses to collect key metrics like NPS, CSAT, and overall feedback, while harnessing AI technology to analyze this information and generate valuable insights for growth.
Our solution empowers users to effortlessly create surveys and distribute them through multiple channels, such as Email, WhatsApp, and Web-Embed, and then assess the feedback using our sophisticated AI-powered dashboard. Organizations utilize these insights to improve their existing products, innovate new ideas, and turn disgruntled customers into enthusiastic supporters.
What sets Affiniv apart is its cost-effectiveness, intuitive design, and tailored onboarding assistance. As a self-funded SaaS company, we are committed to delivering an exceptional product that focuses on enhancing the customer experience for our diverse global clientele, ensuring every interaction is a step towards their success. Moreover, we strive to foster enduring relationships between brands and their customers, creating a positive cycle of engagement and loyalty.
Media
No images available
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
Adobe Marketo Engage
Asana
Facebook
Google Analytics
Google Calendar
HubSpot Marketing Hub
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Free Pro plan: Free for life
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Free Version
Free Trial Offered?
Pricing Information
$99
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Mac
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Sogolytics
Date Founded
2009
Company Location
United States
Company Website
www.sogolytics.com
Company Facts
Organization Name
Affiniv
Date Founded
2021
Company Location
United States
Company Website
affiniv.com
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Customer Engagement
Customer Lifecycle Management
Employee Engagement
Feedback Management
Pulse Surveys
Employee Experience
Not specified
Employee Survey
Not specified
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Help Desk
Not specified
HR Analytics
Dashboard
HR Metrics Library
Trend Analysis
Online Quiz Makers
Not specified
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Mass Texting
Message Personalization
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Categories and Features
Customer Experience
Not specified
Employee Survey
Not specified
NPS
Not specified
Survey
Not specified