Sogolytics
4.7 out of 5 starsRatings and Reviews 869 Ratings
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What is Sogolytics?
Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate.
SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele.
Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.
What is Altova SurveyMaker?
SurveyMaker enables you to easily design professional surveys on any device you choose, be it an iPhone, iPad, Android phone, Windows PC, or any web browser! With a variety of question types at your disposal, it helps you craft the perfect inquiries for any topic. Making your survey visually appealing is a breeze, as you can seamlessly add images and static text to enhance engagement and enjoyment. You can test your survey whenever you wish and share it instantly via email, ensuring swift distribution. Respondents can participate using their favorite web browser, whether they are on a desktop or mobile device. Additionally, built-in analytics provide various insights into your survey data, allowing for real-time evaluation and response analysis. You also have the convenience of downloading your survey results. Furthermore, the unique Enterprise edition empowers your organization to customize the SurveyMaker application itself. Upon acquiring the Enterprise version, you will receive access to the app's design files, which can be altered using the free MobileTogether Designer, creating an even more personalized survey experience. This level of flexibility and customization guarantees that your surveys not only fulfill your requirements but also connect meaningfully with your audience, enhancing overall engagement with your content. To further improve user experience, the platform ensures that updates and new features are consistently integrated.
Integrations Supported
Adobe Marketo Engage
Asana
Gmail
Google Analytics
Google Calendar
Google Drive
HubSpot Customer Platform
HubSpot Marketing Hub
Microsoft Dynamics 365
Microsoft Outlook
API Availability
Has API
API Availability
Pricing Information
Free Pro plan: Free for life
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Free Version
Free Trial Offered?
Pricing Information
$149 per year
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Mac
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Not specified
Company Facts
Organization Name
Sogolytics
Date Founded
2009
Company Location
United States
Company Website
www.sogolytics.com
Company Facts
Organization Name
Altova
Date Founded
2005
Company Location
United States
Company Website
survey.altova.com
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Customer Engagement
Customer Lifecycle Management
Employee Engagement
Feedback Management
Pulse Surveys
Employee Experience
Not specified
Employee Survey
Not specified
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Help Desk
Not specified
HR Analytics
Dashboard
HR Metrics Library
Trend Analysis
Online Quiz Makers
Not specified
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Mass Texting
Message Personalization
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Categories and Features
Survey
Not specified