Sogolytics
4.7 out of 5 starsFlex Surveys
5.0 out of 5 starsRatings and Reviews 869 Ratings
Ratings and Reviews 1 Rating
What is Sogolytics?
Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate.
SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele.
Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.
What is Flex Surveys?
We provide the option to customize your survey with any language, wording, scale, or number of questions you desire. Additionally, you can incorporate advanced metrics, such as benchmarking, employee Net Promoter Score (NPS), and engagement assessments. Select your preferred method of deployment, which can include a standard survey link, tailored email invitations, text messages, paper surveys, or offline tablets, to best suit your needs. Our reporting packages offer a wide variety of components, allowing for unlimited participation and detailed report segmentation, which will give you an in-depth view of performance across all survey items and topics. We have designed multiple reporting formats for employee satisfaction surveys to satisfy the needs of every stakeholder in your organization. Furthermore, each client is assigned a dedicated research specialist who provides comprehensive support throughout the entire employee satisfaction survey process, ensuring a smooth experience. This individualized assistance not only improves the quality of the findings but also encourages a collaborative partnership focused on enhancing employee engagement and satisfaction over time. Ultimately, our goal is to empower organizations to make informed decisions based on actionable insights derived from their surveys.
Integrations Supported
Adobe Marketo Engage
Asana
Facebook
Gmail
Google Analytics
Google Calendar
Google Drive
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
API Availability
Has API
API Availability
Pricing Information
Free Pro plan: Free for life
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Free Version
Free Trial Offered?
Pricing Information
$2,500 one-time payment
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Mac
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Sogolytics
Date Founded
2009
Company Location
United States
Company Website
www.sogolytics.com
Company Facts
Organization Name
Flex Surveys
Date Founded
2013
Company Location
Canada
Company Website
flexsurveys.com
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Customer Engagement
Customer Lifecycle Management
Employee Engagement
Feedback Management
Pulse Surveys
Employee Experience
Not specified
Employee Survey
Not specified
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Help Desk
Not specified
HR Analytics
Dashboard
HR Metrics Library
Trend Analysis
Online Quiz Makers
Not specified
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Mass Texting
Message Personalization
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Categories and Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys