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What is SolidPass?

SolidPass emerges as a leader in the modern landscape of robust authentication, safeguarding organizations and their customers from fraud, cyberattacks, and data compromises through advanced security measures. By converting mobile devices, web browsers, and desktop applications into dynamic security tokens, SolidPass eliminates the need for cumbersome physical tokens. This advancement not only provides exceptional security at a lower cost but also addresses the challenges posed by conventional two-factor authentication methods. Additionally, SolidPass successfully bridges the gap between user experience and heightened security, making Challenge-Response (CR) and Transaction Data Signing (TDS) more user-friendly with features such as barcode scanning. The integration of barcode scanning into the authentication process significantly improves both usability and convenience while enhancing security protocols. This development marks a transformative step in simplifying the intricate authentication journeys that users face today, ultimately promoting a more secure digital environment for all stakeholders involved.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Check Point CloudGuard
Cisco AnyConnect
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Juniper Identity Management Service
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Check Point CloudGuard
Cisco AnyConnect
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Juniper Identity Management Service
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SolidPass

Date Founded

2009

Company Website

www.solidpass.com

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

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