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Ratings and Reviews 0 Ratings
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CallTrackingMetricsCallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.
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TollFreeForwardingIn just one minute, you can set up your international phone number, with options available for over 120 countries and 1,000 cities. This service allows you to redirect your calls to any global number seamlessly. With advanced scheduling features, you can manage call routing based on your business hours and preferences, directing calls to your main office during operational times and to voicemail when closed. You also have immediate access to comprehensive data regarding calls made to your TollFreeForwarding number, which can assist in analyzing customer call behavior for better outbound sales and follow-up strategies. Additionally, you can record your calls, whether in full or in segments, for easy tracking and review. These recordings are stored in call detail records, which can be accessed, downloaded, or played back whenever necessary for reference. By leveraging this functionality, you can enhance your communication efficiency and better serve your clientele.
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KickservKickserv is a top-rated management tool tailored for businesses in the service sector. For just $47 monthly, service-oriented companies can leverage Kickserv to efficiently handle leads, estimates, team schedules, job assignments, invoices, and payments. With Kickserv, users can streamline their operations by automating emails to leads, distributing promotional messages to customers, and enjoying seamless integration with QuickBooks, alongside mapping tools for effective technician dispatching. Our suite of mobile field service features includes: - Workforce management: Easily create schedules, assign tasks, and monitor employee locations. - Automated updates: The mobile app enables automatic team status notifications to the office. - Scheduling: Efficiently manage schedules, track employee hours, and access site notes or requests. - Opportunity identification: View current jobs and prospects for future work directly from the field. - Enhanced connectivity: Attach notes, images, and documents to jobs for improved clarity and customer service. - Technician tracking: Use GPS check-ins to pinpoint employee locations and monitor job durations in real time. For over 15 years, Kickserv has been a trusted choice among thousands of professionals in the service industry, proving its reliability and effectiveness in managing field operations. As the needs of businesses evolve, Kickserv continues to adapt and enhance its offerings.
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Datagate Telecom BillingDatagate provides a software-as-a-service and telecom billing solution tailored for managed service providers (MSPs) that offer unified communications as a service (UCaaS) VoIP, as well as mobile voice and data solutions. It seamlessly integrates with various widely-used software platforms favored by MSPs, such as ConnectWise Manage and QuickBooks, ensuring a smooth operational flow. In addition to billing, Datagate and its partners are equipped to manage all aspects of telecom tax and compliance requirements effectively. This comprehensive approach allows MSPs to focus more on their core business while leaving the complexities of billing and compliance to experts.
What is Sound Telecom?
Sound Telecom specializes in customized answering solutions, delivered by friendly and skilled agents located in the United States, ensuring that every phone call is managed with both professionalism and accuracy. For businesses seeking live answering services, we are able to develop a personalized program tailored to fulfill your customers' needs for timely assistance and exceptional service, available 24/7. Our cutting-edge call center solutions are designed to produce remarkable outcomes, as we believe that every interaction should lead to outstanding customer support. A seamless integration process is crucial for successful call center outsourcing, making your customers feel as though they are communicating directly with your own staff. By adopting your company's culture and operational practices, Sound Telecom delivers support that is uniquely aligned with your brand's identity. Furthermore, you will enjoy a close and collaborative partnership with a firm committed to excellence in service, ensuring your clients receive support that truly mirrors the values and standards you advocate. Our dedication to personalized service ensures that each client interaction builds trust and reinforces customer loyalty.
What is AnswerConnect?
Our dedicated customer service professionals are at your disposal around the clock, ready to help your visitors and callers at any time. Potential customers can reach out to you anytime, day or night, as they are always available when you need them. We ensure that there is no voicemail or automated systems, providing only genuine human interaction. With this approach, you can engage with real people rather than automated voices, enhancing the customer experience. We prioritize understanding your callers by recognizing returning ones, allowing for a more customized interaction. Each call script we develop is tailored specifically to your business's unique needs, ensuring that your call flow is distinctively yours. Our service integrates effortlessly with your current systems, whether through shared screens or CRM integration, making the transition smooth. Have you ever wondered how you can deliver exemplary customer support without the expense of hiring full-time staff? This high level of service is often unattainable for many smaller enterprises. By partnering with a small business answering service, you can leverage the advantages of an in-house team without the hassles of recruitment, training, and payroll. Our agents operate remotely from various locations across the United States, ensuring they remain unaffected by local disruptions or natural disasters, providing you with consistent support regardless of circumstances. In this way, you can focus on growing your business while we take care of your customer interactions with expertise.
Integrations Supported
Constant Contact
FranConnect
Freshsales
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Insightly
Keap
QuickBooks Online
Integrations Supported
Constant Contact
FranConnect
Freshsales
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Insightly
Keap
QuickBooks Online
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sound Telecom
Date Founded
1986
Company Location
United States
Company Website
www.sound-tele.com/answering-services/
Company Facts
Organization Name
AnswerConnect
Company Location
United States
Company Website
www.answerconnect.com