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Ratings and Reviews 0 Ratings
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What is Southwest Answering Service?
Discover affordable live answering services tailored to your needs, with a commitment to transparency and no surprise fees. Businesses, regardless of size, can benefit greatly from a virtual receptionist, allowing for the recovery of precious time while improving operational efficiency. Our extensive 24/7 answering services cover everything from message handling to the escalation of urgent issues, ensuring that we meet the diverse needs of all our clients. By merging proficient and approachable agents with exceptional training and cutting-edge technology, we strive to bolster your business's success. At Southwest Answering Service, a privately-owned call center and telephone answering service, we offer nationwide coverage with a dedicated focus on live, local agents for clients in the southwestern United States. Our dedication to outstanding customer service, prompt response times, and careful attention to detail empowers us to assist a wide array of industries, managing calls, resolving challenges, and facilitating sales effectively. Furthermore, we simplify the process of scaling your answering services to adapt to the changing demands of your growing business. As your enterprise flourishes, we are committed to evolving alongside you and providing the necessary support to ensure your ongoing success. By choosing us, you can concentrate on your core activities while we handle your communication needs seamlessly.
What is Liveops?
The modern call center has transformed from its conventional roots into a flexible ecosystem of virtual agents ready to serve at any moment, offering unique scalability and responsiveness. Liveops empowers businesses by providing access to a proficient workforce that can effectively scale operations during busy periods without interruption. By prioritizing the skills, education, and experience of our agents, we break down geographical limitations, ensuring they are fully prepared to represent your brand with excellence. With a strong network of 20,000 domestic agents, we are free from the constraints of traditional office hours or specific locations, enabling us to identify the best talent available. This strategy cultivates an exceptional level of adaptability, significantly improving the customer service journey. For more than 18 years, we have transformed the customer service sector by reducing downtime and minimizing operational costs while pioneering flexible agent solutions. Our dedication to innovation is reflected in the positive responses from our clients, who recognize the impact of our services. Join us and explore how we have revolutionized customer engagement for countless businesses.
Integrations Supported
JobDiva
Salesforce
Salesforce Service Cloud
Zendesk
Zoho CRM
Integrations Supported
JobDiva
Salesforce
Salesforce Service Cloud
Zendesk
Zoho CRM
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Southwest Answering Service
Company Location
United States
Company Website
southwestansweringservice.com
Company Facts
Organization Name
Liveops
Date Founded
2000
Company Location
United States
Company Website
liveops.com
Categories and Features
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics