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What is Spade?

Assessing performance among colleagues, both inside the organization and within the broader industry, is essential for any service-oriented enterprise to protect the interests of its customers, representatives, and operational integrity. This evaluation process involves monitoring compliance, ensuring adherence to standards, and identifying any violations. By leveraging our distinctive scoring framework that operates on multiple levels and involves various stakeholders, you can gain a clearer perspective on the performance of each partner and vendor. Furthermore, you can delve into the elements that drive customer loyalty through surveys and thorough analytical insights provided by Spade. Our comprehensive suite of reports allows for an effective evaluation of customer loyalty metrics. Engaging in detailed analyses helps reveal underlying issues, identify frequent challenges, and establish necessary training initiatives. With Spade analytics, every inquiry will be resolved, promoting a deep understanding and targeted improvements. Ultimately, this dedication to meticulous analysis and ongoing assessment cultivates a culture of perpetual enhancement within your organization, leading to better overall performance and customer satisfaction.

What is QMS?

A Quality Management System (QMS) enables organizations to transition from traditional paper-based quality control methods to a streamlined digital approach while still meeting essential regulatory requirements and compliance obligations. In addition to enhancing operational efficiency, QMS also bolsters adherence to set quality standards. This system consolidates all quality-related processes into a unified platform, integrating various actions to promote improved analysis and facilitate continuous process enhancement. It has received validation from the USFDA and European Regulatory Auditors, confirming its compliance with CFR 21 Part 11 regulations. Among its many advantages, QMS allows for the management of all interconnected processes from a single interface, minimizes costly errors, provides solid evidence for informed decision-making, enhances organizational credibility, and ultimately leads to greater customer satisfaction. Furthermore, the implementation of a QMS can foster a culture of quality improvement throughout the organization.

Media

Media

Integrations Supported

Greenbox
Kriya

Integrations Supported

Greenbox
Kriya

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Celtycs Outsourcing Services

Company Location

India

Company Website

spadeondemand.com

Company Facts

Organization Name

Discus Business Solutions

Date Founded

2009

Company Location

Ahmedabad

Company Website

discus.solutions/qms

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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