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What is Sparrow?
Streamline and synchronize management software across various business functions, seamlessly connecting both front end and back end operations. The integrated agent desktop is extensively utilized in contact centers, consolidating information from numerous back-end systems into a cohesive interface. This integration facilitates quicker issue resolution, enhances decision-making capabilities, and increases the likelihood of achieving first call resolutions, all while significantly lowering average handling time (AHT). By leveraging a unified CRM and enterprise ticketing system, every interaction can be logged immediately and directed to the relevant department. Additionally, a collaborative operations management module effectively merges market research, debt collection efforts, sales automation, and call center support within a system that allows for smooth ticket integration. It gathers data from various sources, offering insightful trends and analyses. Furthermore, it provides extensive features for generating reports, and the dashboards enable business users to interpret the information effectively. These dashboards can display both historical and real-time data, enhancing the ability to monitor performance and make informed decisions. This comprehensive approach not only boosts operational efficiency but also drives improved customer satisfaction across all interactions.
What is CSG Conversational AI?
For effective implementation of conversational AI solutions that evolve with business expansion, a platform needs to be scalable, multilingual, and device-independent. It should facilitate easy integration with backend systems and third-party tools, while managing high volumes of calls and messages at an enterprise level, all while ensuring a user-friendly experience. With CSG Conversational AI, businesses can create more personalized and engaging customer interactions. This platform allows for the rapid development of a variety of conversational interfaces that can be constructed once and deployed across numerous languages and platforms simultaneously. By leveraging natural language processing, customers can interact with technology in a way that feels intuitive, whether through voice or text, avoiding the limitations of rigid prompts. This method not only encourages customers to connect through various channels, enhancing resolution speed, but also improves their overall experience with the brand, fostering loyalty and advocacy among users. Ultimately, by harnessing these advanced capabilities, companies can significantly enhance their customer relationships, paving the way for sustained success and growth in their market. Furthermore, the adaptability of such a platform ensures that businesses remain competitive in an ever-evolving digital landscape.
Integrations Supported
Facebook
Google
Viber
WhatsApp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Customer Experience Lab
Date Founded
2016
Company Location
India
Company Website
www.cexlab.com/our-products/
Company Facts
Organization Name
CSG
Date Founded
1994
Company Location
United States
Company Website
www.csgi.com/products/conversational-ai/
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant