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QEvalQEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
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CallTrackingMetricsCallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.
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TollFreeForwardingIn just one minute, you can set up your international phone number, with options available for over 120 countries and 1,000 cities. This service allows you to redirect your calls to any global number seamlessly. With advanced scheduling features, you can manage call routing based on your business hours and preferences, directing calls to your main office during operational times and to voicemail when closed. You also have immediate access to comprehensive data regarding calls made to your TollFreeForwarding number, which can assist in analyzing customer call behavior for better outbound sales and follow-up strategies. Additionally, you can record your calls, whether in full or in segments, for easy tracking and review. These recordings are stored in call detail records, which can be accessed, downloaded, or played back whenever necessary for reference. By leveraging this functionality, you can enhance your communication efficiency and better serve your clientele.
What is SpeakHints?
SpeakHints acts as your smart speech companion, providing tailored suggestions in real-time for your upcoming words. It proves to be an excellent resource for numerous verbal situations, including meetings, presentations, interviews, and phone calls. By analyzing conversations as they happen, SpeakHints offers immediate and relevant hints specifically customized to your requirements, ensuring that these discreet prompts are visible only to you. The AI can detect pauses in your speech, delivering smooth sentence completions that improve the overall flow of dialogue. Additionally, you have the advantage of receiving instant, AI-driven feedback that enriches your understanding during conversations. Quick summaries are also available to help you remain engaged with discussions, even if your attention wavers momentarily. You can ask about anything by simply saying "ChatGPT," regardless of whether it relates to your current discussion or not. The tool also provides instant translations of recent phrases, keeping you actively involved and informed, while allowing you to utilize preset hints or design your own for a more personalized touch. SpeakHints is adaptable and functions seamlessly in diverse verbal environments. Its capacity to adjust and react to various scenarios further enhances its role as a crucial ally for successful communication, making it an indispensable resource for anyone looking to improve their conversational skills. This versatility ensures that you are always prepared, no matter the context in which you find yourself.
What is Plex Smart Manufacturing Platform?
Boost the effectiveness of your production floor through enhanced visibility, reliable management, and a real-time production atmosphere that is intentionally designed to integrate with your ERP. Conventional ERP systems were not tailored for the nuances of manufacturing execution, and depending on post-production data or “back-flushing” offers limited support for managing production output during operations. Plex’s Manufacturing Execution Suite (Plex MES) delivers instantaneous production monitoring, granting immediate access to manufacturing information for thorough visibility and efficient closed-loop control. This versatile, cloud-based solution is designed for easy implementation, standardization, and flawless integration with your current corporate ERP. The suite includes a set of cohesive shop floor applications that utilize a common database, which reduces the risk of disruptions or errors stemming from connections between different applications. With an emphasis on creating a paperless environment, it is designed to be intuitive, enabling operators to enhance productivity while eradicating manual processing mistakes, fundamentally changing the landscape of manufacturing operations. Furthermore, by seamlessly integrating these systems, organizations can realize a more coherent and efficient manufacturing workflow that supports their long-term growth objectives.
Integrations Supported
BestCPQ
ChatGPT
DemandCaster
Dropbox
FYIsoft
Fulcrum
Kuebix
Logicbox
MachineMetrics
Mingo
Integrations Supported
BestCPQ
ChatGPT
DemandCaster
Dropbox
FYIsoft
Fulcrum
Kuebix
Logicbox
MachineMetrics
Mingo
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Trial Offered?
Free Version
Pricing Information
$3000.00 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SpeakHints
Company Website
www.speakhints.com
Company Facts
Organization Name
Rockwell Automation
Date Founded
1903
Company Location
United States
Company Website
www.plex.com
Categories and Features
Categories and Features
APS
Automated Scheduling
Capacity Planning
Change Management
Constraint Management
Demand Planning
KPIs
MRP
Order Management
Production Scheduling
Quality Management
What-if Analysis
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Manufacturing
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Manufacturing Execution
Document Management
Forecasting
Quality Control
Quote Management
Resource Management
Supplier Management
Supply Chain Management
Traceability
MRP
Bills of Material
Compliance Management
Document Management
Forecasting
Formula Management
Inventory Management
Order Management
Process Manufacturing
Product Configurator
Production Scheduling
Quality Control
Quality Management
Quote Management
Reporting/Analytics
Resource Management
Safety Management
Supplier Management
Supply Chain Management
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management